Open to opportunities

Jonathan Hazghia

@jonathanhazghia

Message

Dynamic Senior Product Manager with 15+ years of experience.

United States

Message

What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth.

I am a dynamic Senior Product Manager with over 15 years of experience in driving product strategy and execution within fast-paced environments. My proven track record includes successfully launching scalable products and enhancing user experiences through data-driven decision-making. I excel in market analysis, user research, and cross-functional collaboration, ensuring that product development aligns with business goals.

Throughout my career, I have led teams to deliver high-quality solutions, fostering a culture of continuous improvement and leveraging emerging technologies to meet customer needs. My experience includes managing comprehensive product roadmaps, improving operational efficiencies, and presenting strategic initiatives to executive leadership. I am committed to building strong relationships with stakeholders and guiding teams to achieve key milestones.

Experience

Work history, roles, and key accomplishments

Current

Senior Staff Product Manager

Current

SiriusXM

May 2019 - Present (6 years 1 month)

Led the successful implementation of Customer Support features for the SiriusXM app launch across 2M+ Tesla vehicles, achieving a seamless user experience. Managed a comprehensive Customer Service Product Roadmap and implemented the Salesforce Service Cloud platform, driving a 30% improvement in resolution time.

Salesforce Service Cloud Airtable Monday.Com Jira Confluence Figma Product Management Agile Methodologies

AVP Technology Project Manager

Synchrony

Jul 2014 - Present (10 years 11 months)

Successfully delivered Point of Sale chip credit card acceptance for 15 retail portfolios as Project Manager, reducing fraud by 75% and achieving $30 million in annual savings. Facilitated effective stakeholder management and cross-functional leadership in grooming requirements using Agile methodology, ensuring project alignment and efficiency.

Project Management Agile Methodology Stakeholder Management Budget Management Financial Management Balance Transfer Product Fraud Management

Business Analyst/Project Manager

United Nations FCU

Mar 2012 - Present (13 years 3 months)

Successfully converted a magnetic stripe credit card portfolio to chip card technology, enhancing transaction security and compliance. Delivered key web applications and implemented enhancements to the Core banking system, improving user experience and operational efficiency.

Project Management Business Analysis Quality Assurance User Acceptance Testing Web Application Development Core Banking Systems

Product Manager

Bella Mia Home

Feb 2010 - Present (15 years 4 months)

Responsible for designing and developing a web platform for an e-commerce startup. Conducted A/B testing to optimize user experience, increasing conversion rate by 20%.

Product Management A B Testing Data Analytics Inventory Management

Business Process Analyst

The City of New York

Jan 2009 - Present (16 years 5 months)

Responsible for capturing detailed business requirements and use cases for implementing solutions into the New York City Automated Personnel System (NYCAPS). Spearheaded process re-engineering aimed at migrating 10 critical HR processes to a service center.

Business Process Analysis Requirements Gathering HR Processes System Implementation

Associate Business Analyst

Morgan Stanley

Jul 2005 - Present (19 years 11 months)

Contributed to the Private Wealth Management (PWM) platforms supporting digital tools used by Syndicate operations. Collaborated across trading desks, legal, compliance, and operations teams to gather and document functional and non-functional requirements.

Business Analysis Private Wealth Management User Journeys Acceptance Criteria Cross Functional Collaboration