mwila kapaya

Spearheaded the nationwide launch of a Gift Card Program, enhancing brand recognition and boosting revenue through increased customer acquisition. Directed the design and end-to-end deployment of an in-store payment solution, delivering secure API integration, custom PIN-pad flows, and reducing third-party processing fees.

Managed a Scrum team of 4 system engineers to deliver Salesforce Service Cloud enhancements for Online Case Management and Omni-channel systems. Developed and prioritized sprint backlogs, writing epics and user stories to improve platform interoperability, reducing case resolution time by 75%.

Launched a strategic Investment Policy Statement (IPS) tool to assess client goals and risk tolerance, streamlining onboarding and decision-making. Created comprehensive user stories and product backlogs for Agile sprint execution, coordinating across engineering, legal, and compliance.

Managed the implementation of a Contract Lifecycle Management (CLM) system, reducing contract turnaround time and increasing visibility. Created wireframes, business cases, and stakeholder documentation to support technical integration and process redesign.

Supported the Knowledge Management Client Solutions department with capital and operational projects. Led vendor selection and requirements workshops for legal-tech solution rollouts, focusing on usability and knowledge capture.

Launched a merchant dashboard to provide real-time analytics on payment transactions, increasing customer engagement and visibility. Collaborated with UI/UX and engineering teams to develop user-friendly payment portals across card-present and card-not-present systems.

Completed a Bachelor of Business Administration with a focus on Management. The curriculum provided a strong foundation in business principles and practices.