Open to opportunities

Nathaniel Olagunju

@nathanielolagunju

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Customer service professional with a strong sales background.

Nigeria

Message

What I'm looking for

I am looking for a dynamic role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with extensive experience in providing exceptional service and support to clients. My journey began at Triton Farm, where I honed my skills in resolving customer inquiries and complaints efficiently. This role laid the foundation for my passion for customer satisfaction and effective communication.

At Olalhorats Enterprise, I transitioned into a sales executive role, where I successfully identified new business opportunities and maintained strong relationships with clients. My ability to negotiate and close deals helped me exceed monthly targets consistently. I believe that understanding customer needs is key to driving sales and fostering loyalty.

Currently, I am working as a Customer Service Representative at Blueridge Microfinance Bank, where I utilize my problem-solving skills and CRM knowledge to enhance customer experiences. I am committed to continuous learning and professional development, as evidenced by my certifications in project management and facility management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Blueridge Microfinance Bank

Jan 2024 - Present (1 year 6 months)

Responded to customer inquiries via phone, email, and chat with professionalism and accuracy. Provided detailed product and service information to assist customers in making informed decisions. Resolved complaints and issues efficiently to maintain customer satisfaction and loyalty.

Customer Service CRM Systems Conflict Resolution Product Knowledge Data Entry Communication Problem Solving Customer Satisfaction Email Support Chat Support

Sales Executive

Olalhorats Enterprise

Jan 2021 - Present (4 years 6 months)

Identified new business opportunities and generated leads through cold calling, networking, and referrals. Presented products and services to potential clients, highlighting key features and benefits. Negotiated terms of sales agreements and closed deals to meet or exceed monthly targets.

Sales Lead Generation Cold Calling Negotiation Market Research CRM Software Sales Pipeline Management Business Development Client Relationship Management Sales Strategy

Customer Service Agent

Triton Farm

Jan 2019 - Present (6 years 6 months)

Handled incoming customer inquiries via phone, email, and live chat in a timely and courteous manner. Resolved customer complaints by identifying issues and offering effective solutions. Provided detailed information about products, services, and company policies.

Customer Service Product Order Processing CRM Systems Communication Problem Solving Customer Support Live Chat Email Support

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology

Bachelor of Technology (Hons.), Agriculture Sciences (Crop Production and Soil Science)

Completed a Bachelor of Technology with honors in Agriculture Sciences, specializing in Crop Production and Soil Science. Gained comprehensive knowledge and practical skills in agricultural practices and soil management.

National Youth Service Corp

National Youth Service Corp, Community Service

Participated in the National Youth Service Corp program, contributing to community development and gaining practical experience in a professional setting. Applied academic knowledge in real-world scenarios.