Nathalie Turon
@nathalieturon
Bilingual support specialist dedicated to client satisfaction and service.
FranceWhat I'm looking for
As a bilingual support specialist, I thrive on delivering exceptional service to clients. My diverse background allows me to adapt quickly to various situations, ensuring that user support is handled efficiently and effectively. I have a proven track record of managing user incidents and requests, maintaining a high resolution rate while adhering to strict deadlines.
Throughout my career, I have developed strong technical skills in IT support, including remote assistance and troubleshooting for both hardware and software issues. My experience spans various roles, from helpdesk technician to account manager, where I have consistently prioritized customer satisfaction and streamlined processes to enhance user experience.
Experience
Work history, roles, and key accomplishments
Chargée de Support Utilisateurs
DAHER
Jul 2024 - Sep 2024 (2 months)
Responsible for managing user support incidents and requests within deadlines, handling user permissions on Daher portals and applications, and creating and translating IT procedures into English.
Technicien d'assistance informatique
Euralis
Jan 2023 - Jun 2024 (1 year 5 months)
Managed and tracked over 100 support tickets weekly with a 95% resolution rate, providing level 1 support for Windows PCs and smartphones, including remote assistance.
Technicien helpdesk
FMS
Oct 2021 - May 2022 (7 months)
Provided application support for Airbus, managing incident tickets and ensuring timely resolution of user assistance requests.
Guichetière
La Poste
Mar 2021 - May 2021 (2 months)
Handled simple banking operations and provided customer service, including the management of mail and parcel deliveries.
Conseillère clientèle informatiques
BANQUE POPULAIRE OCCITANE
Sep 2020 - Feb 2021 (5 months)
Analyzed client needs and proposed personalized solutions to optimize their financial portfolio, managing a portfolio of individual clients.
Assistante administrative
Entreprise Vignau-Lamette
Apr 2019 - Sep 2019 (5 months)
Managed phone calls and correspondence, prepared administrative documents, and organized the director's agenda and meetings.
Agent commercial en immobilier
Orpi, agence Le Bonheur
Jan 2018 - Apr 2019 (1 year 3 months)
Participated in real estate fairs and events to expand the network, focusing on property prospecting, negotiation, and transactions.
Education
Degrees, certifications, and relevant coursework
AFPA Pau
Technician in IT Assistance, Information Technology
2022 - 2022
Obtained a professional title as a technician in IT assistance, focusing on the implementation of equipment and user support.
ESPE Pau
Master 1 MEEF, Education
2014 - 2014
Grade: Mention bien
Completed a Master's degree in Education and Training, specializing in the sciences of information and communication.
UPPA Pau
Maîtrise d'anglais, English Language
1993 - 1994
Grade: Mention bien
Pursued a Master's degree in English, focusing on advanced language skills and cultural studies.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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