Open to opportunities

Cédric BIDET

@cdricbidet

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Technical expert in software support with over 15 years of experience.

France

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What I'm looking for

I seek a role that values customer service and offers growth opportunities.

With over 15 years of experience in software support, I specialize in log analysis, project management, and API integration. My career has been dedicated to providing Level 3 support, optimizing system performance, and enhancing customer relations. I excel in technical assistance and managing user interactions to ensure a smooth and efficient experience.

Throughout my professional journey, I have worked with various organizations, including JES Labs, where I provided advanced technical support and conducted log analysis to improve system performance. My role involved writing documentation and training team members, ensuring that everyone is equipped with the necessary knowledge to succeed. I am fluent in French and proficient in English and German, allowing me to work effectively in international environments.

I am passionate about customer service and am open to opportunities in technical support and project management. My strong problem-solving skills and commitment to performance optimization drive my success in delivering exceptional support to clients.

Experience

Work history, roles, and key accomplishments

Current

Technical Expert

Current

JES Labs

Jan 2016 - Apr 2024 (8 years 3 months)

Provided advanced technical support (Level 3) for a software publisher in the collective catering industry. Specialized in log analysis, system performance optimization, and customer relations. Managed user interactions and ensured efficient customer experiences.

Log Analysis SQL API Integration Project Management Customer Relations Management Data Analysis Training

Current

Technical Expert

Current

JES Labs

Jan 2016 - Apr 2024 (8 years 3 months)

Provided advanced technical support (Level 3) for a software publisher in the collective catering industry. Specialized in log analysis, system performance optimization, and customer relations, ensuring efficient user interactions and satisfaction.

Log Analysis API Integration SQL Project Management Performance Optimization

Functional Analyst

CNT

Jan 2009 - Jan 2016 (7 years)

Supervised and maintained red-light traffic cameras, managed maintenance projects, wrote specifications, and coordinated logistics for equipment. Handled technical calls and ensured quality monitoring.

Project Management Technical Support Maintenance Supervision

Supervisor - Functional Analyst

CNT

Jan 2009 - Jan 2016 (7 years)

Supervised and maintained red-light traffic cameras, managed maintenance projects, and wrote technical specifications. Coordinated logistics and responded to public tenders while ensuring quality monitoring.

Project Management Maintenance Supervision Team Coordination Technical Documentation

Customer Service Technician

Bee Company

Jan 2007 - Jan 2008 (1 year)

Provided telephone support for Swisscom Bluewin, troubleshooting internet issues in French, English, and German. Assisted in IT tool configuration and contributed to the knowledge base by writing articles.

Customer Support Troubleshooting Configuration Knowledge Base Writing Performance Optimization Problem Solving

Customer Service Technician

Bee Company

Jan 2007 - Jan 2008 (1 year)

Provided telephone support for Swisscom Bluewin, troubleshooting internet issues in French, English, and German. Assisted in the configuration of IT tools and contributed to the knowledge base.

Customer Support Troubleshooting Configuration

Education

Degrees, certifications, and relevant coursework

Université de Rennes

DUT, Réseaux et Télécommunications

2002 - 2004

Completed a DUT in Réseaux et Télécommunications, focusing on network and telecommunications technologies, project management, and technical coordination.