Antoine User

With diverse experience in software quality assurance and customer support in both B2C and B2B environments, I combine technical expertise with a strong focus on customer satisfaction management. My role as a QA Consultant at Aubay has allowed me to conduct functional and acceptance testing, ensuring product reliability and leading to improved client satisfaction. I thrive on collaborating closely with development teams to anticipate client needs and proactively resolve recurring issues.

Previously, as a Customer Care Specialist at Livi, I provided support to end-users of a SaaS platform, achieving a high customer satisfaction rate. I communicated user insights to product teams, contributing to product improvements focused on user experience. My experience also includes fundraising for ONG Conseil, where I developed strong interpersonal skills and adapted my communication style to connect with diverse audiences.