Arthur Louyot
@arthurlouyot
Experienced Technical Support and IT Operations Manager with 6 years of expertise.
FranceWhat I'm looking for
With over six years of experience in Information Technology, I have honed my skills as a Technical Support and IT Operations Manager. My career has been marked by a commitment to excellence in managing HelpDesk operations and supervising teams. At Club Med, I oversee IT services across multiple locations, successfully resolving over 1,200 support tickets in 2024 alone. My ability to communicate in English, French, Spanish, and Portuguese has fostered effective collaboration across diverse teams and regions.
Throughout my professional journey, I have led the deployment of innovative IT projects, ensuring seamless implementation and optimization of resources. My experience as a consultant for various organizations, including EDF and GreenYellow, has equipped me with the expertise to implement ERP solutions and drive digital transformation initiatives. I am passionate about training and developing teams, which has resulted in improved performance and productivity in every role I have undertaken.
Experience
Work history, roles, and key accomplishments
Services and Support Manager
Club Med
Jan 2024 - Present (1 year 6 months)
Overseeing IT services and support for multiple offices and resorts across the Americas, managing a team, and resolving a significant volume of support tickets. Led IT project deployments and managed budgets to optimize resources.
HelpDesk Specialist
Club Med
May 2022 - Jan 2024 (1 year 8 months)
Managed IT support for multiple offices and resorts, providing Level 1 and 2 support. Oversaw ticket management and incident distribution while optimizing IT services and leading efficiency reviews.
Consultant TMA for EDF SEI
CGI
Mar 2021 - Apr 2022 (1 year 1 month)
Provided TMA consulting for the ERP efluid, managing configurations and deployments. Utilized SQL for database queries and led workshops to align on client requirements.
Consultant TMA for GreenYellow
CGI
Oct 2020 - Feb 2021 (4 months)
Worked on the ERP UMAX for GreenYellow, supporting digital transformation initiatives and providing tailored solutions for the energy sector.
Digital Transformation Consultant
Self Employed
Jan 2019 - Oct 2020 (1 year 9 months)
Integrated ERP efluid for energy suppliers, providing support in digital transformation and user training while creating operating procedures.
Education
Degrees, certifications, and relevant coursework
EPECE Paris
Master's Degree, Engineering
2019 - 2024
Activities and societies: Participated in international exchange programs to enhance learning and cultural understanding.
Pursuing a Master's Degree in Engineering with semesters abroad at Sungkyunkwan University in South Korea and Dublin City University in Ireland.
Availability
Location
FranceAuthorized to work in
Social media
Job categories
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