Audrey Orgnon-Breyton
@audreyorgnon-breyton
Multilingual IT Service Desk agent delivering responsive first-line support in French, English and German.
FranceWhat I'm looking for
I am a multilingual IT Service Desk agent with hands-on first-line support experience in France and Spain, fluent in French (native), English (C2) and German (C2). I resolve user issues efficiently, adapt quickly to new environments, and bring a proactive, customer-focused approach informed by varied roles in IT, administration and client-facing services.
My background includes IT Service Desk positions at INTERWAY and ATOS Canarias, commercial and business assistance, teaching and translation, plus independent practice as a sophrology practitioner. I combine technical troubleshooting with strong communication and interpersonal skills to improve end-user satisfaction and operational continuity.
Experience
Work history, roles, and key accomplishments
IT Service Desk Agent
Interway
Feb 2023 - Feb 2024 (1 year)
Provided 1st-line IT support to company employees, resolving incidents and service requests and maintaining high customer satisfaction over a one-year assignment.
IT Service Desk Agent
Atos Canarias
Mar 2021 - Jan 2023 (1 year 10 months)
Delivered 1st-line IT support across Spanish operations, handling user incidents and requests and escalating complex issues to 2nd/3rd line teams from March 2021 to January 2023.
Sophrology Practitioner
Self Employed
Jan 2014 - Dec 2017 (3 years 11 months)
Operated a solo sophrology practice as an auto-entrepreneur, providing relaxation and therapeutic sessions to clients from 2014 to 2017.
Commercial-Trade Assistant
Orgnon Expertise Cabinet
Supported commercial and administrative activities for the cabinet, assisting client relations and business operations across assigned responsibilities.
Education
Degrees, certifications, and relevant coursework
BTS Horticulture / Market Gardening, Angers
BTS (Brevet de Technicien Supérieur) Market Gardening - Horticulture, Horticulture / Market Gardening
2023 -
Enrolled in BTS Market Gardening - horticulture program focusing on agricultural production and horticultural techniques.
Manosque (ADF) - BTS Professions Immobilières (sandwich course)
BTS Professions Immobilières, Real Estate
2017 - 2019
Completed BTS sandwich course in real estate professions combining academic study and professional placements.
University of Provence (Aix-Marseille I)
Licence LLCE (German), German Language and Literature
Activities and societies: University exchange at Freie Universität Berlin
Completed Licence LLCE in German with a minor in English and participated in a three-year university exchange at Freie Universität Berlin.
Institute of Existential Sophrology (ISEBA)
Diploma of Sophrologist, Sophrology
2014 - 2014
Awarded Diploma of Sophrologist following coursework and practical training in sophrology.
Institut Supérieur d'Existential Sophrology (ISEBA)
Psychopractitioner training (4th year), Sophrology / Psychopractice
2017 -
Completed psychopractitioner training (4th year) focused on existential sophrology techniques and practice.
Bachelor Degree in Cinema and Audiovisual
Bachelor Degree, Cinema and Audiovisual
Bachelor degree in Cinema and Audiovisual including training in editing.
Baccalauréat Littéraire (Bac L)
Baccalauréat L, Literature / Humanities
Completed French Baccalauréat Série L (literary stream).
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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