Carlos Diaz

Lead the daily operations of the Facilities Service Center supporting approximately 80% of UnitedHealth Group's global Real Estate Services portfolio, serving more than 5,000 locations across North America, Latin America, Europe, and Asia-Pacific. Provide leadership for a team of 14 employees responsible for approximately 1,500 customer interactions each month, ensuring operational excellence, ser

Lead daily operations of the Facilities Service Center supporting UnitedHealth Group's global Real Estate Services portfolio across 5,000+ locations. Manage a team of 14 handling 1,500 monthly interactions, sustaining 90%+ service levels and driving continuous improvement.

Supported UnitedHealth Group's global Real Estate Services portfolio, coordinating facilities and service requests, managing incidents end-to-end, and serving as a central point of contact for critical communications and business continuity across more than 5,000 locations.

Key Contributions

Maintained service delivery and documentation standards across a 5,000+ location global portfolio, ensu

Managed the full customer lifecycle for small and medium-sized businesses — leading discovery, solution recommendation, onboarding, and adoption to build trusted, long-term client relationships.

Achieved 265% of monthly sales quota in December 2019 through disciplined prospecting and consultative selling.
Consistently met or exceeded monthly sales quotas through consultative selling and strong n

Led client-facing operations for a major enterprise account, overseeing staffing, scheduling, training, and service delivery for assigned security personnel while serving as the primary point of contact for the client.

Maintained full staffing coverage while minimizing overtime, consistently operating within budget through proactive scheduling and workforce planning.
Directed emergency response

Delivered enterprise IT support for a large healthcare organization, coordinating hardware deployments, asset management, and technology refresh initiatives alongside end-user support.

Provided responsive end-user technical support with a strong customer service focus.
Coordinated enterprise hardware deployments and technology refresh activities across the organization.
Collaborated with cross-f

Supported residents' care plans and documentation in a residential care setting, coordinating with staff to ensure consistent, accurate health and welfare records.

Supervised adult residents in a substance abuse residential program, providing counseling support and coordinating community-sponsored events.