Jesus Guerrero
@jesusguerrero1
I lead customer support operations, improving performance, processes, and team outcomes.
United StatesWhat I'm looking for
I've led customer support operations at Infosys, directing daily inquiry resolution, KPI and SLA performance, staffing, scheduling, and strategic reporting.
I coach and develop large teams through feedback, performance reviews, targeted training, workforce planning, and real-time support for complex customer issues. My work focuses on improving operational efficiency, customer satisfaction, and performance outcomes.
At McKesson and LogistiCare, I supervised operations staff, conducted quality assurance reviews, managed onboarding and evaluations, and partnered with teams including HIPAA, HR, Benefits, and Safety to meet service and compliance goals.
I also bring consultative sales experience from Republic Services, where I assessed client needs, recommended tailored waste-management solutions, and strengthened account support systems.
Experience
Work history, roles, and key accomplishments
Directed daily operations for a customer support organization, ensuring efficient inquiry resolution and compliance with company policies. Coached and developed over 150 team members through feedback, performance reviews, and targeted training programs.
Education
Degrees, certifications, and relevant coursework
Chandler-Gilbert Community College
Associate of Applied Science, Operations Management
Associate of Applied Science in Operations Management from Chandler-Gilbert Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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