Open to opportunities

Natasa Terzic

@natasaterzic

Message

Customer-focused psychological counsellor experienced in customer service and data annotation.

Serbia

Message

What I'm looking for

I seek a remote or corporate customer-relations role where I can apply counselling, customer service and data annotation skills, with opportunities for growth and collaborative teamwork.

I am a Bachelor of Arts graduate in Psychological Counselling with practical experience running a private counselling practice and providing adolescent, marriage and depression counselling. I combine strong interpersonal skills with confidentiality and a client-centered approach.

My background spans hospitality, retail sales, accounting and corporate customer service, where I consistently met targets, handled invoicing and reconciliations, and maintained high attention to detail under pressure. I have recent roles in AI data annotation and content creation for psychology, ensuring high-quality datasets and multi-step, critical-thinking question/answer development.

I am committed to building a corporate career in customer relations or remote roles, leveraging strong communication, problem-solving and organizational skills to improve customer satisfaction and contribute effectively to cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Foundever SBA doo

Oct 2025 - Present (3 months)

Handle customer inquiries via phone, email and chat, de-escalate issues, escalate complex cases, and maintain accurate records to ensure high customer satisfaction.

Customer Service Phone Support Escalation Management Communication Problem Solving

Current

AI Data Annotation Specialist

Current

Telus Digital

Jul 2025 - Present (6 months)

Annotate, tag and review text and image data sets, collect high-quality training data and validate annotations to ensure precision and consistency for AI models.

Data Annotation Labeling Quality Assurance Annotating Data Collection Attention To Detail Collaboration

Current

Data Partner - Psychology

Current

Telus Digital

Jul 2025 - Present (6 months)

Develop multi-step psychology question-answer pairs and solutions, ensure content meets quality standards, and collaborate with cross-functional teams to refine educational/testing materials.

Instructional Design Critical Thinking Cross Functional Collaboration Writing Problem Solving Research

Psychological Counsellor

Private Practice

Jun 2016 - Nov 2018 (2 years 5 months)

Provided individual, adolescent and marriage counselling addressing depression and general mental health, managing client care and treatment plans until relocation overseas.

Counselling Treatment Planning Confidentiality Communication

Sales Executive & Admin

Tag Heuer V&A Waterfront

May 2014 - Mar 2016 (1 year 10 months)

Performed floor sales, met sales targets, handled invoicing, daily cash-ups, stock receiving and reconciliations to support store operations and revenue goals.

Retail Sales Invoicing Cash Handling Stock Management Sales Targets Reconciliations Customer Service Administration

Junior Accountant

Stefanutti Stocks

Feb 2009 - Mar 2013 (4 years 1 month)

Managed job costing, accounts receivable/payable, ledger reconciliations, journal entries and assisted with month-end and year-end close processes to support financial controls.