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Michael Philips

@michaelphilips1

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Data Annotator at Silver Bell Group - TEMU, labeling text and chat data for accuracy, consistency, and context.

Serbia

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What I'm looking for

I’m looking for work environments that value openness and teamwork, where I can keep growing professionally and personally, acquire new knowledge and skills, and contribute positively to others.

At Silver Bell Group - TEMU, I annotate and label text and chat fragments according to project guidelines. I review data for accuracy and consistency, classify conversations, and flag ambiguous fragments for further review.

Previously, I supported customers at Mebit D.O.O. and led the Czech Market team at Silver Bell Group / TEMU. My experience also includes sales and technical advising at EPODEX, customer support, concierge work, and financial advising.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Silver Bell Group - TEMU

Mar 2026 - Present (7 months)

Annotated and labeled text and chat fragments according to project guidelines, ensuring accuracy and consistency. Classified conversations based on intent, sentiment, or predefined categories and maintained organized records.

Data Annotation Text Classification Quality Assurance Attention To Detail

Customer Service Specialist

Mebit D.O.O.

Nov 2025 - Apr 2026 (5 months)

Provided timely, professional customer support via live chat and email, assisting clients with inquiries and issue resolution. Troubleshot technical issues and maintained detailed records of customer interactions.

Customer Support Live Chat Email Support Troubleshooting CRM

Team Leader – Czech Market

Silver Bell Group / TEMU

Feb 2024 - May 2025 (1 year 3 months)

Managed direct customer communication via online chat and led a team of agents, ensuring productivity and motivation through training and support. Monitored performance metrics and optimized chat scripts to enhance user experience.

Team Leadership Customer Support Performance Monitoring Script Optimization Scheduling

Sales Manager – Czech Market / Technical Advisor

EPODEX

Oct 2023 - Feb 2024 (4 months)

Researched and identified potential clients in the Czech market within the microcement and epoxy resin sector. Developed client relationships and oversaw translation of marketing materials from English and German into Czech.

Sales Customer Relationship Management Market Research Translation Czech Language

Customer Support Agent – Czech Language

Transcom Worldwide D.O.O.

Aug 2023 - Oct 2023 (2 months)

Communicated with clients via email, phone, and live chat, resolving inquiries efficiently and professionally. Ensured high levels of customer satisfaction through attentive service.

Customer Support Live Chat Email Support Phone Support Czech Language

Fashion Model

Parker Models / Viva Model Management / Moco Models Manageme

Jun 2019 - Aug 2022 (3 years 2 months)

Represented global brands in fashion shows, editorial photo shoots, and promotional campaigns across China and India. Collaborated with stylists and photographers to execute brand concepts.

Modeling Adaptability Collaboration Presentation Skills

Concierge

Balkan Hotel Garni

Oct 2018 - May 2019 (7 months)

Greeted guests and provided or arranged business services. Offered information and recommendations on local attractions, dining, and entertainment, and arranged tours and activities.

Customer Service Hospitality Local Knowledge Communication Skills

Concierge

Privilege Suites

Feb 2016 - Oct 2018 (2 years 8 months)

Greeted guests and provided or arranged business services. Offered information and recommendations on local attractions and developed a network of contacts to serve guests.

Customer Service Hospitality Networking Communication Skills

Presenter

SEDUO Certifikát

Feb 2017 - Mar 2017 (1 month)

Completed a certification in Presentation in English.

Presentation Skills English

Financial Advisor

OVB Allfinanz a.s

Jan 2014 - Jun 2014 (5 months)

Advised clients on insurance coverage, investment planning, and cash management to help them reach financial objectives. Managed and updated client portfolios and built a client base.

Financial Planning Insurance Investment Client Portfolio Management