Anja Milenkovic
@anjamilenkovic
Quality Manager and data annotator focused on accurate evaluation and improvement.
SerbiaWhat I'm looking for
I’m a Business Psychology student with hands-on experience in quality assurance, client communication, and supervised psychotherapy practice. I evaluate service quality against standards, review interactions to spot improvement opportunities, and maintain accurate documentation with an analytical, detail-first mindset.
In my current role, I monitor performance metrics and ensure consistency, accuracy, and compliance with internal procedures. I’m especially interested in AI Data Annotation and Content Evaluation, where I can apply structured thinking, internet research, and strong attention to detail to produce reliable, high-quality outputs.
Experience
Work history, roles, and key accomplishments
Quality Manager
International Call Center Marketing - ICM
Jan 2024 - Present (2 years 6 months)
Evaluated service quality according to company standards, including reviewing customer interactions and ensuring consistency, accuracy, and compliance. Monitored performance metrics and maintained quality documentation and reports.
Psychotherapy Under Supervision
Gestalt Center “Um i telo”
Jan 2023 - Jan 2024 (1 year)
Conducted supervised psychotherapy sessions and used observation, analytical thinking, and active listening. Worked in a fast-paced environment while maintaining structured practice.
Call Center Operator
International Call Center Marketing - ICM
Jan 2021 - Jan 2023 (2 years)
Handled customer inquiries and maintained accurate documentation and records. Performed data entry tasks while balancing time management and problem solving.
Assisted customers and handled daily retail operations. Managed inventory organization and product presentation in a fast-paced setting.
Education
Degrees, certifications, and relevant coursework
Faculty of Law and Business Studies
Business Psychology
Business Psychology student (final year) at the Faculty of Law and Business Studies.
Gestalt Center “Um i telo”
Psychotherapy
2023 - 2024
Completed supervised psychotherapy practice at Gestalt Center “Um i telo”.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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