Jennifer Alhassan
@jenniferalhassan
Customer service and administrative professional who improves support workflows through CRM, ticketing, and precise case documentation.
SerbiaWhat I'm looking for
I’m a detail-oriented customer service and administrative professional with experience managing high-volume support through phone, email, and live chat. I use CRM systems and ticketing platforms to create, update, and track cases—ensuring timely resolution and accurate documentation.
In administrative roles, I’ve overseen daily operations, improved office procedures to enhance productivity, and maintained strong electronic and physical filing systems for accurate record-keeping. I coordinate with vendors and suppliers for contract support and inventory levels, and I supervise administrative staff by delegating tasks and monitoring performance.
I also bring front-office experience from reception work—handling inquiries, scheduling appointments, managing visitor logs, and preparing official documents and reports. Earlier, I developed marketing strategies, conducted market research, built client relationships, and analyzed sales data to recommend growth opportunities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever Serbia
Sep 2025 - Dec 2025 (3 months)
Managed high-volume customer interactions via phone, email, and live chat using CRM tools. Created and tracked support tickets, documented cases, and escalated complex issues while maintaining confidentiality and follow-up.
Administrator
Japtel Hostel Complex Limited
Oct 2023 - May 2025 (1 year 7 months)
Oversaw daily administrative operations to ensure smooth workflow and productivity. Implemented office procedure improvements, managed filing and records, coordinated with vendors, and supervised administrative staff.
Front Desk Attendant
National Entrepreneur & Innovation Plan (NEIP)
Dec 2020 - Oct 2023 (2 years 10 months)
Ran reception operations by greeting visitors professionally and handling inbound calls, emails, and inquiries. Scheduled appointments and conference bookings, maintained visitor logs, followed security protocols, and prepared official documents and reports.
Sales Marketing
Homebase TV
Jan 2019 - Jan 2020 (1 year)
Developed and executed marketing strategies to improve brand visibility and sales performance. Conducted market research, built client relationships, delivered sales presentations, and analyzed sales data to identify growth opportunities.
Education
Degrees, certifications, and relevant coursework
University of Professional Studies, Accra
Bachelor of Arts, Public Relations Management
2020 - 2022
Earned a B.A. in Public Relations Management at the University of Professional Studies, Accra (2020–2022).
University of Professional Studies, Accra
Diploma, Public Relations Management
2018 - 2020
Completed a Diploma in Public Relations Management at the University of Professional Studies, Accra (2018–2020).
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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