Natan Teixeira
@natanteixeira
Multilingual remote customer service professional delivering fast, empathetic support across phone, email, and chat.
SpainWhat I'm looking for
Multilingual professional with English C2, Portuguese native, and Spanish B2, offering 5+ years of remote customer service, administrative support, and online teaching. I deliver exceptional virtual client experiences through multichannel resolution (phone, email, chat), building stronger engagement through problem-solving and data-driven improvements.
I’m currently focused on remote Customer Service Representative opportunities globally, leveraging tools like Zoom, Microsoft Teams, Google Workspace, Slack, and Trello. In previous roles, I supported 20+ daily clients and achieved an estimated 95% CSAT, improved data accuracy by 15%, reduced resolution times, and increased repeat engagement by 20%; I also built and ran a fully remote English school and coordinated hybrid training programs for 80+ participants.
Experience
Work history, roles, and key accomplishments
● Support production line operations in a fast-paced environment, ensuring compliance with hygiene and quality standards while demonstrating attention to detail transferable to accurate customer data management in CSR roles.
● Executed high-quality installations of flooring and pavements, meeting client specifications with a focus on satisfaction and attention to detail, skills applicable to precise resolution of customer complaints in virtual settings.
● Prepared surfaces and managed projects autonomously, ensuring timely completion and client approval, mirroring the self-motivated nature of remote CSR work.
Relocation
Career Break
May 2023 - Sep 2023 (4 months)
Relocation with family from Brazil to Spain
● Provided personalized remote support to 20+ daily clients, resolving inquiries via phone, email, and chat with a focus on customer satisfaction, achieving an estimated 95% CSAT rating through empathetic and prompt responses.
● Maintained and updated client databases using CRM tools, improving data accuracy and service efficiency by 15%, while reducing resolution times in virtual interactions.
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● Designed and delivered dynamic English lessons to 30+ students via Zoom and Google Classroom, achieving an 80% average improvement in fluency for conversation, business English, and exam preparation in fully remote settings.
● Managed all administrative tasks remotely, including scheduling, client communication, and enrollment via email, WhatsApp, and CRM, streamlining operations and boosting st
● Planned and managed training programs for 80+ participants, using online platforms for scheduling, progress tracking, and remote coordination in hybrid environments.
● Produced detailed reports via learning management systems, improving training outcomes by 20% through data analysis and feedback integration.
● Coordinated event logistics seamlessly, ensuring execution of hybrid and in-person ses
Education
Degrees, certifications, and relevant coursework
UniCesumar
License, Languages - Portuguese/English
2018 - 2021
Focused on multilingual communication and linguistics, with coursework in effective verbal/written interactions applicable to customer service and remote client support.
University of the Nations
Extension Course, Leadership
Training in spanish at YWAM, in Santiago, Chile
Cefet/RJ - Centro Federal de Educação Tecnológica Celso Suckow da Fonseca
High School and certificate, Certificate of electronics
2006 - 2009
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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