Natan Teixeira

● Support production line operations in a fast-paced environment, ensuring compliance with hygiene and quality standards while demonstrating attention to detail transferable to accurate customer data management in CSR roles.

● Executed high-quality installations of flooring and pavements, meeting client specifications with a focus on satisfaction and attention to detail, skills applicable to precise resolution of customer complaints in virtual settings.
● Prepared surfaces and managed projects autonomously, ensuring timely completion and client approval, mirroring the self-motivated nature of remote CSR work.

Relocation with family from Brazil to Spain

● Provided personalized remote support to 20+ daily clients, resolving inquiries via phone, email, and chat with a focus on customer satisfaction, achieving an estimated 95% CSAT rating through empathetic and prompt responses.
● Maintained and updated client databases using CRM tools, improving data accuracy and service efficiency by 15%, while reducing resolution times in virtual interactions.
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● Designed and delivered dynamic English lessons to 30+ students via Zoom and Google Classroom, achieving an 80% average improvement in fluency for conversation, business English, and exam preparation in fully remote settings.
● Managed all administrative tasks remotely, including scheduling, client communication, and enrollment via email, WhatsApp, and CRM, streamlining operations and boosting st

● Planned and managed training programs for 80+ participants, using online platforms for scheduling, progress tracking, and remote coordination in hybrid environments.
● Produced detailed reports via learning management systems, improving training outcomes by 20% through data analysis and feedback integration.
● Coordinated event logistics seamlessly, ensuring execution of hybrid and in-person ses

Focused on multilingual communication and linguistics, with coursework in effective verbal/written interactions applicable to customer service and remote client support.

Training in spanish at YWAM, in Santiago, Chile