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Nemanja Milosevic

@nemanjamilosevic

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Customer Support Specialist with expertise in multilingual communication.

Spain

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What I'm looking for

I seek a role that values multilingual communication and offers growth opportunities.

I am a dedicated Customer Support Specialist with a strong background in remote work and technical troubleshooting. My experience spans various roles where I have effectively handled customer inquiries through email, chat, and phone, ensuring high satisfaction rates. I am fluent in multiple languages, including English, Spanish, German, and Italian, which allows me to communicate effectively with diverse clientele.

During my tenure as a Research Support Intern at the University of Deusto, I honed my administrative skills by managing digital tools and project documentation. I also contributed to data collection and report preparation for research initiatives. My role as a Customer Support Agent at Reliance Equities Group LLC further solidified my troubleshooting abilities, where I provided step-by-step solutions to technical issues while documenting interactions for quality assurance.

Experience

Work history, roles, and key accomplishments

Editor and Contributor

The Euroculturer

Nov 2018 - Oct 2020 (1 year 11 months)

Created user-focused content in English and French on politics and culture. Collaborated with an international editorial team to enhance publication quality.

Content Creation Research

Research Support Intern

International Research Project Office, University of Deusto

Jun 2019 - Aug 2020 (1 year 2 months)

Provided administrative support and communicated with international partners. Managed digital tools and project documentation to enhance efficiency, assisting in data collection and report preparation for research initiatives.

Administrative Support Data Collection Report Preparation

Customer Support Agent

Reliance Equities Group LLC

Apr 2018 - Oct 2018 (6 months)

Assisted customers via email, phone, and chat, resolving inquiries promptly. Troubleshot technical issues and documented customer interactions for quality assurance.

Customer Support Technical Troubleshooting Communication Skills CRM Tools Quality Assurance

Online English Tutor

BIBO Global Opportunity

Jan 2015 - Mar 2018 (3 years 2 months)

Conducted online English communication lessons for international students, developing customized learning plans based on individual student needs.

Lesson planning Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Deusto

Doctor of Philosophy, Leisure, Culture, and Communication

2020 - 2024

Currently pursuing a PhD focusing on Leisure, Culture, and Communication, aiming to contribute to academic research in cultural studies.

University of Deusto

Master of Arts, Euroculture

2018 - 2020

Studied Euroculture focusing on the interplay of society, politics, and culture across Europe, enhancing understanding of cultural dynamics and international relations.