Suelen de Castro

Provided high-tier remote support for UK patients on critical medical devices under NHS standards. Managed omnichannel communication (calls/emails) focusing on first-contact resolution. Handled logistics, tracking delayed shipments and urgent supply requests. Maintained precise data logs and cross-functional administrative history inside Salesforce, EMEA, and Microsoft 365.

Provided high-tier technical and operational support to UK patients on diabetes monitoring medical devices, ensuring compliance with NHS standards. Managed omnichannel customer communications and investigated product anomalies while coordinating logistics escalations and maintaining medical-grade data records in internal systems including Salesforce.

Designed and delivered comprehensive academic writing modules aimed at enhancing structural logic, text quality, and vocabulary acquisition.
Evaluated high-complexity textual assignments, fostering professional and scholarly written communication skills.

Designed and delivered academic writing modules to improve structural logic, text quality, and vocabulary acquisition. Evaluated complex textual assignments and coached students toward professional, scholarly written communication.

Analyzed financial and economic data to support strategic administrative reporting and corporate decision-making. Supervised accounts payable workflows by validating invoices and ensuring compliance with financial control protocols.

Managed corporate vehicle fleet databases, tracking usage metrics and compliance records. Provided urgent customer support for mechanical breakdowns and roadside incidents, including insurance-claim logistics and coordination.

Bachelor’s degree in Letters (Portuguese Language and Literature) from Federal University of Paraná (UFPR), specializing in linguistics, internet communication, and writing analysis. One final course credit is pending completion.