Kimberly Reyes

KR

Looking for a job

Kimberly Reyes

@kimberlyreyes1

I resolve customer inquiries across chat, email, phone, and back-office support while maintaining accurate records.

What I'm looking for

I'm looking for a customer support or data-focused role where I can resolve inquiries, maintain accurate records, communicate professionally across channels, and contribute effectively in a remote or collaborative team environment.

At PowerPay, I provide real-time live chat support, resolve customer concerns, perform accurate data entry, and audit checks and related information remotely. I manage support and data tasks independently while keeping communication clear and professional.

I've also supported customers by email and phone at Concentrix and built strong communication skills through English teaching and language-support roles in Spain. I adapt to different needs, listen actively, and create positive experiences for customers, students, and teams.

Experience

Work history, roles, and key accomplishments

PL

Current

Data Entry & Customer Support Specialist

Current

PowerPay, LLC

Oct 2021 - Present (4 years 11 months)

Provided real-time customer support through live chat, resolved issues, performed accurate data entry, and audited checks in a remote environment.

Live Chat Customer Service Data Entry Data Verification Remote Support Problem Solving Communication Skills

CM

English Teacher

Campus Moragete

Jun 2024 - Aug 2026 (2 years 2 months)

Taught English to students aged 7-18 in a multicultural environment, adapting communication to different ages and learning needs.

Teaching Communication Skills Adaptability Active Listening

PS

English Camp Instructor

Play & Say

Dec 2024 - Apr 2025 (4 months)

Supervised and supported students aged 12-15 during camp activities, building positive relationships and encouraging participation.

Teaching Supervision Teamwork Communication Skills

EH

Part-Time English Instructor

Explore English Hellín

Sep 2023 - Jun 2024 (9 months)

Taught English to students aged 13-40, adapting communication to different levels and providing individualized assistance.

Teaching Communication Skills Adaptability Active Listening

MS

Language Assistant

Ministry of Education, Spain

Oct 2022 - May 2024 (1 year 7 months)

Assisted teachers and students in an English-language classroom, facilitating speaking activities and working with diverse students.

Teaching Assistance Communication Skills Facilitation Cultural Awareness

CO

Advisor I, Transaction Processing

Apr 2021 - Jan 2022 (9 months)

Provided customer support via email and telephone, followed up on appointments, resolved issues, and handled back-office transaction processes.

Email Support Phone Support Customer Service Transaction Processing Back Office Support Problem Solving

Education

Degrees, certifications, and relevant coursework

AS

ACCREDITAT & The CPD Certification Service

120-Hour TESOL/TEFL Course, TESOL/TEFL

Completed a 120-Hour TESOL/TEFL Course in 2024.

XC

Xavier University - Ateneo de Cagayan

Bachelor of Arts, International Studies

Bachelor of Arts in International Studies from Xavier University - Ateneo de Cagayan, completed in March 2020.

Tech stack

Software and tools used professionally

Google Docs

Google Sheets

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Spain

Authorized to work in

Salary expectations

40k+ EUR

Job categories

Customer Support Specialist Data Entry Specialist Customer Service Transaction Specialist

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