Natalija Eferica
@natalijaeferica
Client retention and marketing lead driving growth through end-to-end account ownership.
What I'm looking for
I’m a client-facing marketing professional with agency experience, owning relationships end-to-end—from onboarding and strategy to execution follow-through, reporting, and renewal. I’m known for a proactive, ownership-driven approach, with strong organization and clear communication across multicultural, remote-first teams.
In my recent role as an Executive Assistant & Marketing Lead, I rebuilt content strategy and coordinated delivery across teams and partners to drive 300%+ social media growth within two months. I also acted as the main liaison between partners, multimedia teams, and management, keeping deliverables on schedule.
Previously, as a Marketing Manager / Media Buyer at a performance marketing agency, I generated €180,000 in net profit in Q2 2025 by optimizing performance campaigns and re-engagement logic through data-driven testing for e-commerce clients. I managed ad creative production for Meta, TikTok, and Snapchat, wrote and scripted campaign content (including email re-engagement via Mailchimp), and owned budget allocation and ROI optimization across live campaigns.
Earlier in my career, I supported PR & Promotions account delivery by coordinating 50+ campaigns and events, managing WhatsApp and email lifecycle communications, and serving as the coordination point between clients, partners, suppliers, and internal teams. I also contributed to guest loyalty as a Guest Relations & Brand Experience Coordinator through personalized communication and tailored service recommendations.
Experience
Work history, roles, and key accomplishments
Executive Assistant & Marketing Lead
Don Mosbeh Consultancy
Oct 2025 - Present (9 months)
Drove 300%+ social media growth within two months by rebuilding content strategy and coordinating delivery across teams and partners. Acted as the main liaison between partners and management, managed partner deliverables, and supported events with post-event performance reporting.
Marketing Manager & Media Buyer
Nexy Media Performance Marketing Agency
Jun 2024 - Aug 2025 (1 year 2 months)
Optimized performance campaigns and re-engagement logic to generate €180,000 net profit in Q2 2025 for e-commerce clients. Managed ad creative production for Meta, TikTok, and Snapchat, wrote ad and email campaign content via Mailchimp, and owned budgets to improve ROI through data-driven testing.
PR & Promotions Account Assistant
Impulse Promotion Marketing Agency
Aug 2022 - Jan 2024 (1 year 5 months)
Supported the planning and execution of 50+ promotional campaigns and events across client accounts to strengthen brand visibility and client relationships. Coordinated client engagement and timelines, managed WhatsApp and email lifecycle communications, and acted as a coordination point across clients, partners, suppliers, and internal teams.
Guest Relations & Brand Coordinator
Hotel Mona Plaza
Nov 2019 - May 2020 (6 months)
Contributed to repeat bookings and guest loyalty through personalized communication and tailored service recommendations. Served as a liaison between marketing, events, and customer experience teams, managed daily guest communications, and resolved feedback in a multicultural environment.
Education
Degrees, certifications, and relevant coursework
University of Belgrade
Master's Degree, Marketing Management & Public Relations
2022 - 2024
Master's degree in Marketing Management and Public Relations at the Faculty of Organizational Sciences, University of Belgrade.
University of Belgrade
Bachelor's Degree, Arabic Language, Culture & Literature
2014 - 2019
Bachelor's degree in Arabic Language, Culture & Literature at the Faculty of Philology, University of Belgrade.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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