Rayshan Starks

I am a dedicated Customer Service Specialist with a strong track record in customer support, data entry, and conflict resolution. My experience spans various roles where I have consistently managed customer concerns with professionalism, ensuring high levels of satisfaction and loyalty. I pride myself on being proactive and team-oriented, committed to driving organizational success through superior service and operational excellence.

In my current role as a Retention Specialist at Philadelphia American Life, I implement personalized strategies to retain policyholders and reduce churn. My ability to analyze retention data has been instrumental in proactively preventing cancellations, while my collaboration with internal teams enhances communication and retention initiatives. Previously, at Amazon, I achieved a 95% customer resolution rate and enforced quality control standards that elevated customer satisfaction.

Throughout my career, I have demonstrated a commitment to excellence by training and mentoring new hires, managing inquiries across multiple channels, and taking initiative during peak times to resolve escalated customer concerns. I am eager to bring my skills and experience to a new opportunity where I can continue to make a positive impact.