Natalia Castaneda
@nataliacastaneda
Client Relations Manager and customer service leader with 15+ years delivering high-satisfaction support in remote and call-center environments.
United StatesWhat I'm looking for
I’m a dedicated, results-driven client relations and customer service professional with 15+ years of experience delivering exceptional customer experiences across diverse industries. I’m known for professionalism, empathy, and efficient problem-solving in fast-paced environments.
In my current role as a Client Relations Manager, I serve as a lead client liaison in a holistic wellness environment. I guide clients through service offerings, including energy healing, yoga, and alternative therapies, while ensuring satisfaction through personalized support and ongoing communication.
Previously, I supported high-volume operations as a Customer Service Representative in remote call-center environments. At Chewy and U-Haul, I resolved concerns with professionalism and empathy, met performance metrics (including customer satisfaction score, call quality, attendance), and maintained strong first-call resolution while handling reservations, scheduling, billing, and account inquiries.
Earlier roles—Bank Teller and Reservations Coordinator—strengthened my accuracy, attention to detail, and customer-first mindset. From balancing cash drawers to managing high call volumes and onboarding guests to membership options, I consistently translate clear communication into measurable service outcomes.
Experience
Work history, roles, and key accomplishments
Client Relations Manager
House of Vibration
Jan 2023 - Present (3 years 5 months)
Serves as lead client liaison in a holistic wellness environment, guiding clients through energy healing, yoga, and alternative therapies. Ensures high satisfaction through personalized support and ongoing communication.
Customer Service Representative
Chewy
Jan 2020 - Jan 2023 (3 years)
Delivered compassionate customer support in a fast-paced remote environment. Resolved customer concerns with professionalism and empathy while meeting or exceeding monthly performance metrics for customer satisfaction score, call quality, and attendance.
Customer Service Representative
U-Haul
Jan 2019 - Jan 2021 (2 years)
Provided remote customer support via phone, chat, and email for U-Haul rental services, roadside assistance, and account inquiries. Troubleshot and resolved billing, payment, and service-related issues while maintaining average call handle time within company standards and high first-call resolution.
Bank Teller
Wells Fargo
Jan 2016 - Jan 2019 (3 years)
Processed customer transactions accurately, including deposits, withdrawals, loan payments, and check cashing. Balanced cash drawers daily and provided exceptional service by assisting with account inquiries, product information, and issue resolution.
Reservations Coordinator
Massage Envy
Jan 2010 - Jan 2015 (5 years)
Greeted clients and maintained a welcoming environment while scheduling massage and skincare appointments using booking software. Managed high call volumes, handled check-in/check-out and billing inquiries, and educated clients on memberships and promotions to support monthly sales goals.
Education
Degrees, certifications, and relevant coursework
Miami Dade College
2016 -
Studied at Miami Dade College in 2016 and facilitated a high-quality client experience during wellness retreats through attentive, hands-on support.
Availability
Location
United StatesAuthorized to work in
Job categories
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