Open to opportunities

Keisha Davis

@keishadavis

Client relations and operations professional with 10+ years in hospitality and banking, focused on remote customer service excellence.

United States

Message

What I'm looking for

I’m seeking remote, corporate-based roles where I can leverage operations support, client services, administrative coordination, and customer experience—bringing calm, solutions-first communication to improve processes and deliver exceptional service.

I’m a client relations and operations professional with over 10 years of experience in hospitality, banking, and customer-facing roles. My career is built on communication, problem-solving, document management, and creating positive experiences for clients and customers—especially in fast-paced environments that demand adaptability, attention to detail, and professionalism.

I’m known for staying calm under pressure, resolving conflicts, and improving service outcomes through accurate documentation, compliance, and thoughtful coordination with internal teams. From customer service work in banking and finance to guest services and assistant management in hotels, I bring dependable administrative support, confidentiality with sensitive financial information, and a solutions-oriented mindset. I’m focused on transitioning into remote and corporate-based opportunities where I can leverage operations support, client services, and customer experience to help organizations value both people and performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Kinsmith Finance

Nov 2025 - Present (7 months)

Assisted customers with account inquiries, payment questions, and service-related concerns, investigating and resolving issues while maintaining a positive client experience. Maintained accurate records and handled sensitive financial information with confidentiality in a high-volume environment.

Customer Service Issue Resolution Documentation Confidentiality Payment Support & Compliance Record keeping

Guest Services Specialist

Aloft Hotels

Jan 2025 - Aug 2025 (7 months)

Delivered exceptional guest service in a fast-paced hospitality environment by resolving concerns and escalating issues as needed to ensure satisfaction. Managed reservations, check-ins, and check-outs, coordinating with housekeeping and maintenance to support daily operations.

Guest Service Reservations Check Out Customer Service Administrative Support Hospitality Operations Accuracy & Efficiency

Assistant Manager

Drury Hotels

Jun 2024 - Dec 2024 (6 months)

Supported daily hotel operations including front desk, housekeeping, and guest services while maintaining high customer satisfaction. Assisted with hiring, training, scheduling, and performance management, and monitored compliance with company policies and quality standards.

Operations Support Guest Service Front Desk Support Hiring Scheduling & Compliance Performance Management

Guest Service Representative

Hilton

Aug 2018 - May 2024 (5 years 9 months)

Provided guest services in a fast-paced hotel setting by handling reservations, check-ins, and check-outs with accuracy and efficiency. Resolved guest concerns and coordinated with housekeeping and maintenance to support daily operations.

Guest Service Reservations Check Out Customer Support Issue Resolution Escalation Handling Hospitality Operations Team Coordination Attention To Detail

Member Service Representative

Navy Federal Credit Union

Oct 2019 - Sep 2023 (3 years 11 months)

Assisted members with account inquiries, transactions, and problem resolution while maintaining compliance with banking policies and procedures. Built strong client relationships through effective communication and ensured accurate handling of sensitive financial information with confidentiality.

Member Services Transaction Support Banking Compliance Confidentiality Client Relationships Documentation Client Communication