Open to opportunities

Anna User

@annauser23

Customer Support Specialist focused on high-volume service, retention, and problem-solving across phone, email, and text.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can own day-to-day support, resolve issues quickly, and improve retention through proactive communication, accurate documentation, and strong problem-solving in a fast-paced team.

I’m a customer-focused professional with 4+ years of experience supporting customers across retail, hospitality, service, and client-facing environments. I manage high-volume customer interactions, resolve concerns professionally, maintain accurate records, and build long-term customer relationships through proactive communication.

In my current Client Services & Operations Manager role, I manage 20–30 active customer accounts and handle 15–25+ customer interactions daily via phone, email, and text, tackling scheduling issues, service requests, and documentation with a solution-first approach. Previously, I supported program clients with progress updates and recommended solutions, and I handled guest inquiries and reservations in a fast-paced setting, coordinating booking management with OpenTable and Google Reservations.

Experience

Work history, roles, and key accomplishments

Current

Client Services & Operations Manager

Current

Solo Pet Food LLC

Sep 2024 - Present (1 year 10 months)

Managed relationships for 20–30 active customer accounts, handling 15–25+ daily customer interactions via phone, email, and text. Resolved concerns and scheduling/service requests, maintained detailed customer records, and improved retention through proactive, personalized communication.

Customer Support Customer Account Management Phone Support Email Support Complaint Resolution Customer Documentation Scheduling coordination Customer Retention Problem Solving

Current

Customer Service Specialist

Current

Wholesome Hound

Sep 2024 - Present (1 year 10 months)

Supported customers with product selection, purchasing decisions, and service inquiries while responding to inventory and order-related questions. Resolved issues professionally and coordinated with vendors to address inventory and fulfillment challenges.

Customer Support Product Selection Assistance Complaint Resolution Customer Satisfaction Vendor coordination Customer Communications Service Inquiry Support Problem Solving

Client Relations Specialist

Ruffgers Dog University

Mar 2023 - Jul 2024 (1 year 4 months)

Managed client communications and service inquiries across training programs, providing education on services, expectations, and progress updates. Maintained detailed records and scheduling information, resolving concerns through active listening and solution-focused communication.

Client Relations Customer Communications Scheduling Documentation Active Listening