Open to opportunities

Imani British

@nicoleh14

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Dedicated customer service specialist with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and results-driven customer service specialist with over 10 years of experience in delivering exceptional support in fast-paced environments. My expertise lies in handling high-volume inquiries, resolving complex issues, and fostering customer loyalty through empathetic communication and efficient problem-solving. I am proficient in CRM systems and have a strong background in conflict resolution and cross-functional collaboration.

Throughout my career, I have consistently exceeded performance metrics while maintaining a positive, customer-first attitude. At Fiserv, I excelled as a Customer Service Specialist, where I handled customer interactions, resolved issues, and built lasting relationships. My previous roles as a Receptionist at Wynmoor and a Relief Manager at Public Storage further honed my skills in providing outstanding customer service and managing operational tasks effectively.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Fiserv

Sep 2021 - Dec 2024 (3 years 3 months)

Handled customer interactions, resolved issues, and built relationships while taking orders and processing payments. Provided information and support, maintained records, and consistently met weekly and monthly quotas.

Customer Service Payment Processing Relationship Building Data Entry Quota Attainment Active Listening Empathy Teamwork CRM Systems

Receptionist

Wynmoor Maintenance Office

Sep 2019 - Jan 2021 (1 year 4 months)

Provided empathetic and excellent customer service to residents, managing schedules for handymen and handling incoming and outgoing phone calls. Presented work orders and proposals, and interacted with various vendors to resolve building issues.

Customer Service Scheduling Vendor Management Conflict Resolution Data Entry Communication Problem Solving Empathy Administrative Support

Relief Manager

Public Storage

Feb 2017 - Nov 2019 (2 years 9 months)

Provided outstanding customer service, recommended storage solutions, and assisted customers with their needs. Welcomed customers and made their move-in a positive experience through friendly interaction and knowledgeable guidance.

Customer Service Sales Inventory Management Collections Customer Retention Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Piper High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.

American Intercontinental University

Associate of Science (A.S.), General Studies

Currently pursuing an Associate of Science degree, focusing on developing specialized knowledge and practical skills in the chosen field of study. Engaged in coursework designed to prepare for entry-level positions or further academic progression.