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IB@nicoleh14
Dedicated customer service specialist with over 10 years of experience.
United StatesI am a dedicated and results-driven customer service specialist with over 10 years of experience in delivering exceptional support in fast-paced environments. My expertise lies in handling high-volume inquiries, resolving complex issues, and fostering customer loyalty through empathetic communication and efficient problem-solving. I am proficient in CRM systems and have a strong background in conflict resolution and cross-functional collaboration.
Throughout my career, I have consistently exceeded performance metrics while maintaining a positive, customer-first attitude. At Fiserv, I excelled as a Customer Service Specialist, where I handled customer interactions, resolved issues, and built lasting relationships. My previous roles as a Receptionist at Wynmoor and a Relief Manager at Public Storage further honed my skills in providing outstanding customer service and managing operational tasks effectively.
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Work history, roles, and key accomplishments
Fiserv
Sep 2021 - Dec 2024 (3 years 3 months)
Handled customer interactions, resolved issues, and built relationships while taking orders and processing payments. Provided information and support, maintained records, and consistently met weekly and monthly quotas.
Wynmoor Maintenance Office
Sep 2019 - Jan 2021 (1 year 4 months)
Provided empathetic and excellent customer service to residents, managing schedules for handymen and handling incoming and outgoing phone calls. Presented work orders and proposals, and interacted with various vendors to resolve building issues.
Public Storage
Feb 2017 - Nov 2019 (2 years 9 months)
Provided outstanding customer service, recommended storage solutions, and assisted customers with their needs. Welcomed customers and made their move-in a positive experience through friendly interaction and knowledgeable guidance.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.
Associate of Science (A.S.), General Studies
Currently pursuing an Associate of Science degree, focusing on developing specialized knowledge and practical skills in the chosen field of study. Engaged in coursework designed to prepare for entry-level positions or further academic progression.
Software and tools used professionally
United StatesYou can contact Imani and 90k+ other talented remote workers on Himalayas.
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