Eman Raaft

I am an experienced and reliable customer service professional with six years of call center experience and fluency in Italian, English, and Arabic. I specialize in inbound support, email/ticket resolution, and sales for high-volume operations.

I have worked as a Sales Representative for Apple.it inquiries and as a Subject Matter Expert supporting onboarding, coaching, and real-time monitoring of agents. My background includes handling escalations, designing training material, and improving agent performance.

I consistently identify process improvements to boost productivity and customer satisfaction, from lead generation and sales coordination to dispute resolution and account support. I am comfortable working independently or as part of a cross-functional team.

I am seeking a leadership role where I can apply operational expertise, coaching skills, and customer-centric focus to drive team performance and contribute to organizational success.