Molka Cherif
@molkacherif
Customer Support Specialist at Teleperformance Greece, resolving complex customer issues across phone, chat, and email.
GreeceWhat I'm looking for
At Teleperformance Greece, I manage customer relations for international clients across phone, chat, and email. I resolve complex issues, complaints, and billing inquiries while maintaining CSAT and First Contact Resolution performance KPIs.
At Teleperformance Tunisia, I supported French- and English-speaking users and used Zendesk and Salesforce to track, escalate, and resolve tickets. I also contributed to team performance by mentoring junior representatives.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Specialist
Teleperformance Greece
Jan 2021 - Present (5 years 9 months)
Managed omnichannel customer relations for international clients, resolving complex issues and maintaining top-tier performance KPIs.
Customer Support Representative
Teleperformance Tunisia
Jan 2018 - Dec 2021 (3 years 11 months)
Provided high-quality customer service and technical support to French and English-speaking users, utilizing CRM tools and mentoring junior representatives.
Accounting Intern
Chartered Accountant Firm
Assisted with basic bookkeeping, invoice verification, and administrative organization.
Human Resources Intern
Private Company
Assisted the HR department with recruitment processes, employee onboarding, and file management.
Seasonal Sales Advisor
Various Retail Boutiques
Welcomed international customers, provided personalized product advice, and managed cash desk operations.
Education
Degrees, certifications, and relevant coursework
High School in Sousse
High School Diploma (Baccalauréat), Experimental Sciences
Graduated with a High School Diploma (Baccalauréat) in Experimental Sciences.
Institut Supérieur des Langues de Mahdia
Undergraduate Studies, German & International Trade
Completed one year of undergraduate studies in German and International Trade, focusing on German Language and International Trade Principles.
IHEC (Institut des Hautes Études Commerciales)
Undergraduate Studies, Applied Management
Completed one year of undergraduate studies in Applied Management with a focus on Accounting, Business Law, and General Management.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Salary expectations
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