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Panagiota Gkioxi

@panagiotagkioxi

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Customer support professional delivering technical, multilingual user success.

Greece

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What I'm looking for

I seek a remote customer-facing role where I can own cases end-to-end, collaborate with product/engineering, coach teams, and improve customer experience and retention.

I am a customer support and customer success professional with over six years of experience supporting international users across fast-paced fintech and technical platforms. I excel in email and live chat support, technical troubleshooting, escalation management, and cross-team collaboration with QA and development teams.

I have led teams, coached agents, and acted as an escalation point while maintaining strong performance on response time, resolution rate, and customer satisfaction metrics. I consistently document and tag CRM tickets, report bugs, and contribute to knowledge base and process improvements.

Fluent in Greek, English, and German, I am detail-oriented, resilient under pressure, and comfortable working remotely. I take ownership of cases end-to-end and focus on improving user experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Binance

Oct 2022 - Sep 2025 (2 years 11 months)

Handled high volumes of email and live chat tickets, collaborated with QA, Payments, Risk and Technical teams to escalate and resolve bugs, and maintained strong metrics for response time and customer satisfaction.

Email Support Live Chat Escalation Management Bug Reporting Written Communication

Sales Representative / Store Manager

PhoneHouse

May 2022 - Sep 2022 (4 months)

Managed daily store operations including sales, stock management and opening/closing procedures while delivering customer-focused sales support and maintaining inventory accuracy.

retail management Sales Inventory Management Customer Service Store Operations Reporting Team Coordination Cash Handling

Team Leader – Technical Customer Care

NSC Global

May 2019 - Sep 2021 (2 years 4 months)

Coordinated daily support operations as escalation point between customers, QA and technical teams, reviewed ticket quality, provided agent feedback, and supported onboarding and documentation maintenance.

Team Leadership Escalation Management Onboarding Technical Troubleshooting

Technical Customer Care Specialist

NSC Global

Feb 2018 - May 2019 (1 year 3 months)

Supported customers with connectivity and device issues, created and managed technical trouble tickets, performed diagnostics and coordinated with specialist teams to resolve incidents.

Technical Support Troubleshooting Ticketing Log Review Diagnostics

Data Admin Support Agent

NSC Global

Nov 2017 - Jan 2018 (2 months)

Entered, reviewed and verified customer data with high accuracy, corrected record inconsistencies, generated reports and maintained documentation in compliance with data security policies.

Data Entry Data Verification Reporting Data Integrity Documentation Quality Control Compliance Attention To Detail

General Manager

Retail Businesses

Mar 2015 - Jul 2017 (2 years 4 months)

Managed logistics, staff and daily operations across three retail stores, oversaw inventory, openings and operational planning while delivering multilingual customer service.

Operations Management Inventory Control Logistics Store Opening And Operations Planning Leadership

Bartender

Self Employed

Feb 2013 - Feb 2015 (2 years)

Managed supplies, logistics and customer service in a high-paced environment and trained new staff to support daily operations.

Customer Service Inventory Management Staff Training Point of Sale Time Management Multitasking Communication

Teaching Professional

European Center in Training for Employment

Jun 2014 - Sep 2014 (3 months)

Taught language skills to adults with special needs, adapting methods for individual learning levels and delivering German-to-English and German-to-Greek instruction.

Teaching Curriculum Adaptation German English Greek Communication Lesson planning

Education

Degrees, certifications, and relevant coursework

TEE Kanalakiou

High School Diploma, IT Systems and Electronics

Completed a High School Diploma in IT Systems and Electronics with coursework in microprocessors, communications and networks, AC/DC circuits, and analog & digital electronics.