Open to opportunities

alessandro turco

@alessandroturco

Message

Experienced customer service representative with strong sales skills.

Greece

Message

What I'm looking for

I am looking for a dynamic role that values customer engagement and offers opportunities for growth.

I am an organized and adaptable professional with extensive experience in customer service and sales. My journey began in Italy, where I honed my skills in various roles, including as a Travel Agent and Customer Service Representative. I pride myself on my ability to drive customer loyalty through friendly and skilled support, ensuring that every interaction is positive and productive.

Throughout my career, I have demonstrated a strong aptitude for territory management and closing sales, particularly in the travel and technology sectors. My technical proficiency allows me to assist customers effectively, whether it's resolving issues or providing detailed product information. I am passionate about creating meaningful connections with customers and helping them find the best solutions to meet their needs.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TTEC

Sep 2023 - Mar 2024 (6 months)

Provided support to Italian customers booking car rentals, handling amendments, cancellations, and rebookings through calls, live chats, and emails, ensuring customer satisfaction.

Customer Service Problem Solving Time Management CRM Software

Travel Agent

Webhelp

Jun 2021 - Aug 2023 (2 years 2 months)

Sold travel packages to Italian customers from Italy and Switzerland, providing tailored travel solutions and customer support for an online French travel company.

Sales Customer Service Travel CRM Software

Technical Assistant

assistentetecnologico.it

Sep 2020 - Jun 2021 (9 months)

Provided home assistance for configuring and installing electronic products purchased from local stores, ensuring customer satisfaction with technology.

IT Support Customer Service Problem Solving Communication Skills