Katerina Giannakou

I've supported customers and guests across accommodation, healthcare, hospitality and resort operations, handling high-volume phone and email communication, reservations, special requests and complaints.

In customer service roles supporting website users and clients at Bioiatriki, I provided accurate information, coordinated with accommodation partners, and found practical solutions for customer issues. At Durrants Hotel, I managed booking requests from guests and travel agents via phone, email and OTAs while supporting room revenue.

I've also worked at Kiani Beach Hotel, Ambassador Hotel and Andromeda Villas, resolving guest concerns, assisting with room requests, sending welcome emails and supporting upselling through proactive communication.

Earlier, at Elaiones Kids Camp and Sani Resort, I managed applications, invoicing, statistics, data entry, auditing, reporting and compliance-related administration. I bring fluent Greek and English, B2 Italian, and ongoing training in customer service, CRM-related skills, digital communication and digital marketing.