Chikaodiri Rita
@chikaodiririta
A remote customer support Rep & Virtual assistant enhancing business operations in a remote roles.
What I'm looking for
I am a certified Virtual Assistant and Customer Support Specialist with over three years of experience in on-site customer service roles. My passion lies in transitioning my on-site expertise into remote roles, where I can leverage my training in virtual assistance and IT support to deliver outstanding client experiences. I have a strong focus on streamlining administrative tasks and utilizing CRM tools to enhance business operations in fast-paced environments.
Throughout my career, I have provided customer onboarding, answered inquiries, and processed transactions efficiently, directly translating my skills to remote client support. I have consistently maintained a 90%+ satisfaction rate while assisting over 40 customers daily. My attention to detail and exemplary customer service delivery have earned me recognition for the quality and timeliness of my reports. I have effectively managed contracts and reduced fraudulent charges by 40%, ensuring seamless customer journeys.
In addition to my customer support experience, I possess a good working knowledge of various communication and workspace management tools, including Zoom, Loom, Slack, and Freshdesk. I excel in coordinating tasks and deadlines, maintaining detailed calendars, and managing office equipment and inventories. My leadership abilities allow me to build relationships and retain talent, fostering teamwork and success.
Experience
Work history, roles, and key accomplishments
Customer Support
AIKESO NIG LTD
Jan 2020 - Present (5 years 6 months)
Provided customer onboarding, answered inquiries, and processed transactions in a fast-paced environment. Delivered face-to-face and phone-based assistance to over 40 customers daily, maintaining a 90%+ satisfaction rate.
Sales Representative
MICH MERCHANDISE LIMITED
Mar 2017 - Present (8 years 4 months)
Managed contracts effectively, achieving customer expectations and ensuring satisfaction. Coordinated outgoing and incoming client calls, providing office and technical support while tracking client needs.
Education
Degrees, certifications, and relevant coursework
Ebonyi State University
Bachelor of Science, Applied Microbiology
Awaiting certificate for Bachelor of Science in Applied Microbiology. This program provided a comprehensive understanding of microbial processes and their applications.
Federal Poly Oko
National Diploma, Science Lab Technology
Completed a National Diploma in Science Lab Technology. This program focused on practical laboratory skills and scientific principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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