Chikaodiri Rita

I am a certified Virtual Assistant and Customer Support Specialist with over three years of experience in on-site customer service roles. My passion lies in transitioning my on-site expertise into remote roles, where I can leverage my training in virtual assistance and IT support to deliver outstanding client experiences. I have a strong focus on streamlining administrative tasks and utilizing CRM tools to enhance business operations in fast-paced environments.

Throughout my career, I have provided customer onboarding, answered inquiries, and processed transactions efficiently, directly translating my skills to remote client support. I have consistently maintained a 90%+ satisfaction rate while assisting over 40 customers daily. My attention to detail and exemplary customer service delivery have earned me recognition for the quality and timeliness of my reports. I have effectively managed contracts and reduced fraudulent charges by 40%, ensuring seamless customer journeys.

In addition to my customer support experience, I possess a good working knowledge of various communication and workspace management tools, including Zoom, Loom, Slack, and Freshdesk. I excel in coordinating tasks and deadlines, maintaining detailed calendars, and managing office equipment and inventories. My leadership abilities allow me to build relationships and retain talent, fostering teamwork and success.