Chikaodiri RitaCR
Open to opportunities

Chikaodiri Rita

@chikaodiririta

A remote customer support Rep & Virtual assistant enhancing business operations in a remote roles.

Nigeria
Message

What I'm looking for

I am looking for a remote role that values client satisfaction and offers opportunities for professional growth.

I am a certified Virtual Assistant and Customer Support Specialist with over three years of experience in on-site customer service roles. My passion lies in transitioning my on-site expertise into remote roles, where I can leverage my training in virtual assistance and IT support to deliver outstanding client experiences. I have a strong focus on streamlining administrative tasks and utilizing CRM tools to enhance business operations in fast-paced environments.

Throughout my career, I have provided customer onboarding, answered inquiries, and processed transactions efficiently, directly translating my skills to remote client support. I have consistently maintained a 90%+ satisfaction rate while assisting over 40 customers daily. My attention to detail and exemplary customer service delivery have earned me recognition for the quality and timeliness of my reports. I have effectively managed contracts and reduced fraudulent charges by 40%, ensuring seamless customer journeys.

In addition to my customer support experience, I possess a good working knowledge of various communication and workspace management tools, including Zoom, Loom, Slack, and Freshdesk. I excel in coordinating tasks and deadlines, maintaining detailed calendars, and managing office equipment and inventories. My leadership abilities allow me to build relationships and retain talent, fostering teamwork and success.

Experience

Work history, roles, and key accomplishments

AL

Customer Support

AIKESO NIG LTD

Jan 2020 - Present (5 years 6 months)

Provided customer onboarding, answered inquiries, and processed transactions in a fast-paced environment. Delivered face-to-face and phone-based assistance to over 40 customers daily, maintaining a 90%+ satisfaction rate.

Education

Degrees, certifications, and relevant coursework

EU

Ebonyi State University

Bachelor of Science, Applied Microbiology

Awaiting certificate for Bachelor of Science in Applied Microbiology. This program provided a comprehensive understanding of microbial processes and their applications.

FO

Federal Poly Oko

National Diploma, Science Lab Technology

Completed a National Diploma in Science Lab Technology. This program focused on practical laboratory skills and scientific principles.

Tech stack

Software and tools used professionally

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