Naledi Mjwara

As a Junior Underwriter, I analyze loan applications and conduct risk assessments while ensuring compliance with regulatory requirements. I communicate with agents and customers regarding loan status and verify policy information, ensuring accuracy and completeness.

In my role as a Customer Care Agent, I responded to customer inquiries through various channels, resolved issues efficiently, and utilized CRM software to manage interactions. I coordinated with logistics teams to ensure timely order fulfillment and maintained product knowledge to assist customers effectively.

As a remote English teacher, I conducted conversation-based lessons for adult learners, providing personalized feedback and progress reports. I created a supportive environment for language learning and documented student progress to enhance their learning experience.

Pursued a Bachelor of Social Science with a focus on understanding social dynamics and human behavior. The program included various subjects aimed at developing analytical and critical thinking skills.

Completed Matriculation, which included a comprehensive curriculum aimed at preparing students for higher education and vocational training.

Enrolled in a BCom in Business Administration and Marketing program, focusing on business principles, marketing strategies, and administrative skills.