cynthia moyo
@cynthiamoyo
Remote customer service specialist delivering calm, solutions-focused support across insurance and retail.
South AfricaWhat I'm looking for
I’m a remote customer service and support specialist with over three years of experience across retail, insurance administration, and claims handling, including international, multicultural environments aboard cruise ships. I build rapport quickly, communicate clearly across channels, and resolve client issues efficiently with a calm, deadline-aware, solutions-focused approach.
In my roles, I’ve served as a trusted point of contact for policy updates, cancellations, and account queries, and I’ve registered and processed new insurance claims remotely—owning cases through to resolution while keeping clients informed. I bring strong client relationship management, CRM and case-management discipline, and consistent store/customer experience standards to fast-paced, virtual teams that value client satisfaction.
Experience
Work history, roles, and key accomplishments
Sales Associate
Heinemann America
Oct 2025 - Present (9 months)
Served as the primary point of contact for customers in a fast-paced retail setting, building rapport and ensuring a positive in-store experience. Guided customers through product options and maintained visual merchandising and stock organization standards.
Sales Associate
Dufry (Avolta)
Apr 2023 - Aug 2025 (2 years 4 months)
Completed multiple Sales Associate contracts aboard cruise ships, engaging daily with a high volume of international guests. Resolved product inquiries and service concerns in real time and maintained store presentation and stock displays under tight turnaround times.
Underwriting
Administration Plus
May 2022 - Jan 2023 (8 months)
Managed policy updates, cancellations, and account queries while acting as a trusted point of contact for clients. Explained coverage and next steps by phone and email and coordinated with internal teams to keep client accounts accurate.
Claims Handler
EXL Service
Jun 2021 - Mar 2022 (9 months)
Registered and processed new insurance claims remotely, owning each case through to resolution. Ensured claims met compliance and processing standards while keeping clients informed throughout the claims journey.
Education
Degrees, certifications, and relevant coursework
Damelin College
Introduction to Marketing Management Certificate, Marketing Management
2018 - 2018
Earned a Certificate in Introduction to Marketing Management in 2018.
Damelin College
1st Year (Marketing Management), Marketing Management
2017 -
Completed the 1st year of Marketing Management at Damelin College in 2017.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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