Open to opportunities

CYNTHIA CUNA

@cynthiacuna

Message

Dedicated customer service agent with a passion for problem-solving.

South Africa

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth.

As a Customer Service Agent at Hollard Insurance, I have honed my skills in delivering exceptional customer care and support. My journey began at CALL FORCE as a Language Consultant, where I developed my communication abilities and learned the importance of adaptability in a fast-paced environment. I thrive on challenges and continuously seek opportunities to expand my knowledge and skills.

With experience in various customer service roles, including my time at Esurity Financial Services, I have a proven track record of resolving customer inquiries efficiently and effectively. I hold multiple learning certificates, reflecting my commitment to personal and professional growth. My background in tutoring has further enhanced my ability to communicate complex information clearly and concisely.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Hollard Insurance

Jul 2022 - Present (3 years 1 month)

Currently serving as a Customer Service Agent, I manage customer inquiries and provide support for insurance products. I am responsible for ensuring customer satisfaction and resolving issues efficiently.

Customer Service Communication Problem Solving Microsoft Office Data Entry Conflict Resolution

Customer Service Representative

Esurity Financial Services

Jul 2021 - Present (4 years 1 month)

As a Customer Service Representative, I handled client accounts and resolved financial service-related queries. I focused on maintaining high service standards and improving customer relations.

Customer Service Financial Services Communication Problem Solving Data Analysis CRM Software Technical Support

Language Consultant

CALL FORCE

Mar 2018 - Present (7 years 5 months)

I worked as a Language Consultant, assisting clients with language-related services and improving communication skills. My role involved providing linguistic support and cultural insights.

Communication Tutoring Problem Solving Microsoft Office Presentation Skills

Call Center Representative

Affiliate Group

Jun 2017 - Present (8 years 2 months)

As a Call Center Representative, I managed inbound and outbound calls, addressing customer concerns and providing information. I ensured efficient call handling and accurate data recording.

Call Center Operations Customer Service Communication Data Entry Problem Solving CRM Software Technical Support

Part Time Associate

LEGIT

Jun 2016 - Present (9 years 2 months)

I started as a casual worker and transitioned to a part-time role, assisting with various store operations and customer service. My responsibilities included sales support and maintaining store appearance.

Customer Service Sales Support Retail Operations Communication Teamwork Inventory Management Problem Solving

Education

Degrees, certifications, and relevant coursework

IIE Rosebank College

HR Certificate, Human Resources Management/Personnel Administration, General

2018 - 2018

Completed a certificate program in Human Resources Management, focusing on general personnel administration principles and practices. Gained foundational knowledge in HR functions relevant to organizational operations.

The TEFL Academy

TEFL, Teaching English as a Second or Foreign Language/ESL Language Instructor

2018 - 2018

Obtained a TEFL certification, specializing in teaching English as a Second or Foreign Language. Developed skills and methodologies for effective ESL language instruction.