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Nancy Maddy James

@nancymaddyjames

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Detail-driven virtual assistant and operations manager optimizing workflows and digital engagement.

Nigeria

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What I'm looking for

I seek a role where I can drive operational efficiency, manage projects, and grow digital presence within a collaborative, impact-focused team.

I am a detail-driven virtual assistant and operations manager with progressive experience delivering administrative, operational, and digital support across global virtual environments. I have led operations, coordinated projects, managed teams, and implemented process improvements that saved time and increased productivity.

I have driven measurable social media growth, built and managed online communities, and supported HR and recruitment processes while improving data accuracy and reporting. I prioritize clear communication, efficient systems, and outcome-focused collaboration to help organizations scale and operate smoothly.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Citadel Global Immigration

Dec 2023 - Present (2 years 2 months)

Directed daily remote operations and resource allocation, implemented procedures that improved process accuracy and reduced turnaround time, and introduced initiatives that saved 14 man-hours monthly.

Operations Management Process Improvement SOP Development performance reporting

Current

Virtual Assistant

Current

iWorker

Feb 2023 - Present (3 years)

Managed client calendars, inboxes, and administrative workflows while conducting market research and lead-data management to support outreach campaigns and business development.

Calendar Management Inbox Management Market Research Lead Generation Outreach Reporting

Current

Virtual/Personal Assistant

Current

Moon's Virtual Assistant

May 2022 - Present (3 years 9 months)

Prepared presentations and transcriptions, coordinated interviews and scheduling, managed social media ad strategies, and executed event logistics to support senior executives.

Transcription Scheduling Event Logistics Project Management Executive Support

Current

Virtual Assistant

Current

Virtual Assistant Agency

Jan 2022 - Present (4 years 1 month)

Managed client communications, created content plans, conducted targeted research for lead generation, and delivered administrative coordination across multiple client accounts.

Client Communication Content Planning Lead Research Document Management

Current

Social Media Manager

Current

Christ Embassy Church

Sep 2019 - Present (6 years 5 months)

Managed social channels and streaming content to grow engagement and listener participation, developing campaigns that expanded digital community size and retention.

Social Media Management Content Strategy Live Streaming Audience Growth Campaign Development Content Creation Community Management

Virtual Assistant

The Virtual Assistant Source

Jan 2025 - Jun 2025 (5 months)

Supported project execution with research, document management, and scheduling; provided HR support and delivered analysis that improved project workflows and client satisfaction.

Project Coordination Document Management Scheduling HR Support Recruitment coordination Client Communication

Project Manager

YourPassion1st

Jun 2023 - May 2025 (1 year 11 months)

Planned and executed project activities, tracked milestones and compliance with deadlines, and facilitated team collaboration to improve delivery and post-project performance.

Project Planning Milestone Calendar Management Documentation Facilitation

Human Resource Officer

Whitestarwellness

Jun 2023 - Nov 2023 (5 months)

Managed employee records, onboarding, payroll verification and recruitment processes with 100% accuracy, prepared performance reports, and supported workforce planning.

HR & Administration Onboarding Recruitment coordination Background Checks performance reporting

Program Coordinator

Dexa Digital Exchange Academy

May 2023 - Nov 2023 (6 months)

Organized logistics and resources for digital bootcamps of 100+ participants, managed communications and inquiries, developed feedback systems, and maintained coordination records.

Program Coordination Event Logistics Record keeping

Virtual/Personal Assistant to CEO

Inspired Talent Management Limited

Aug 2019 - Jan 2023 (3 years 5 months)

Directed onboarding and induction programs, designed recruitment materials, coordinated agency operations to meet targets, and supported leadership with data organization and performance monitoring.

Executive Support Onboarding Operations Coordination Performance Monitoring

Administrative Officer

Drizzy Agency

Jan 2019 - Jan 2021 (2 years)

Recruited and trained hosts, created promotional designs, managed performance reviews, and implemented communication structures to improve team engagement.

Recruitment Training Performance Reviews Communication Talent Management Administrative Support

Virtual/Executive Assistant

Africa Agility

Jan 2019 - Jan 2020 (1 year)

Scheduled and managed online conferences with global participants, created marketing content for events, coordinated project communications, and produced precise presentation materials.

Event Coordination Event Marketing Communication Presentation Administrative Support