Open to opportunities

Yerovwo User

@yerovwouser

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Virtual assistant and operations professional focused on client success.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can manage operations and client relations, improve workflows, and contribute to team efficiency while growing into expanded responsibilities.

I am an energetic self-starter with proven experience as a virtual assistant and operations manager, delivering high client satisfaction and streamlined administrative processes across remote and hybrid environments. I have managed calendars, coordinated stakeholder communications, maintained accurate databases, and implemented workflow systems using tools like Trello, ClickUp, Google Workspace, and Microsoft Office.

I consistently improve client engagement and operational efficiency—achieving measurable results such as 95% client satisfaction and increased client acquisition—while protecting data confidentiality and supporting cross‑functional teams. I bring strong documentation, quality control, and client-relations skills that help organizations scale remote operations effectively.

Experience

Work history, roles, and key accomplishments

Operations Manager

Cedar Bridge Consult Ltd

Apr 2025 - Aug 2025 (4 months)

Streamlined client service delivery for 50+ active clients by implementing structured communication protocols, achieving 95% satisfaction; led cross-departmental scheduling and maintained 100% accurate client records.

Client Relations Process Improvement Trello Google Sheets Reporting Scheduling

Virtual Administrative Assistant

TOSH Med Care

Jul 2024 - Apr 2025 (9 months)

Provided executive support including calendar management and meeting coordination; prepared strategic documents and PowerPoint presentations while ensuring confidential document handling and data protection compliance.

Calendar Management PowerPoint document preparation Data Protection Meeting Coordination Executive Support Microsoft Office

Virtual Assistant & Client Success

Syon Agency

Jun 2023 - Aug 2024 (1 year 2 months)

Managed executive calendar and content strategy implementation, driving a 20% increase in client engagement and supporting a 15% rise in client acquisition through improved client communications and operations.

Client Success Content Strategy ClickUp Google Workspace Customer Service Project Management Calendar Management

Virtual Administrative Assistant

Public Health for Africa

Apr 2024 - Jun 2024 (2 months)

Coordinated administrative support and logistics for a community outreach initiative serving 300+ participants; maintained project documentation and facilitated virtual meetings to ensure timely completion.

Project Coordination Documentation Meeting facilitation Remote Support

Team Coordination Assistant

Society of Scholars

Nov 2023 - Jan 2024 (2 months)

Coordinated a remote team of 7 editors across time zones, managed schedules and tasks, and supported educational programs serving 450+ students through registration and communication management.