Nadya Nurrabani

I am a customer service professional with hands-on experience in hotel front office operations, including reservations, guest relations, check-in/check-out, billing, and administrative documentation. I have managed reservations across OTA, corporate, and walk-in channels, handled guest inquiries and complaints, maintained accurate records, and coordinated with internal teams to ensure smooth daily operations.

These experiences have strengthened my communication, problem-solving, attention to detail, and ability to manage multiple responsibilities while maintaining a professional and service-oriented approach.

I am now seeking remote opportunities in Customer Service, Chat Support, and Virtual Reception, where I can apply my hospitality background to deliver responsive customer assistance, manage inquiries efficiently, support administrative tasks, and create positive customer experiences. I am eager to learn new tools, adapt to remote workflows, and contribute as a dependable, organized, and customer-focused team member.