Farell User
@farelluser
I handle customer inquiries and front-office operations across hospitality and customer service.
IndonesiaWhat I'm looking for
I've supported guests, residents, and customers at Teleperformance, Kempinski Private Residence, and multiple hotel front offices, handling inquiries across voice, chat, email, WhatsApp, and in-person service.
At Kempinski Private Residence, I managed tenant check-ins and check-outs, resident records, service registrations, complaints in E-Pro, billing coordination, meeting-room scheduling, repair bookings, and shift handovers. In hotel roles, I handled reception, payments, night audit, reservations, courtesy calls, guest requests, concierge support, and telephone operations.
I'm a Hospitality Management graduate from Trisakti Institute of Tourism with fluent English and a strong focus on accurate documentation, problem solving, and smooth service workflows.
Experience
Work history, roles, and key accomplishments
Handles customer inquiries via voice, chat, and email, providing product and service information. Identifies and escalates priority issues, documents information per SOPs, and updates customer profiles.
Education
Degrees, certifications, and relevant coursework
Trisakti Institute of Tourism
Bachelor of Applied Science, Hospitality Management
Grade: 3.73/4.0
Graduated with a Bachelor of Applied Science in Hospitality Management, achieving a GPA of 3.73/4.0.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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