At The Sultan Hotel and Residence Jakarta, I managed more than 100 monthly inquiries, updated rates and allotments in Rhapsody PMS, and maintained client records and sales reports. I also supported upselling residence and long-stay packages.
Earlier, I used Rhapsody PMS for daily operations across the 900-room property, including reservations, check-in and check-out, billing, and reporting. I created a complaint-handling SOP that reduced complaints by 30%; on my Lemon8 content admin project, I created faceless bento visuals that received more than 2,306 views.
