Irene Illena

I’m a customer-focused professional with hands-on experience in customer support, sales assistance, and hospitality operations. I enjoy handling high-volume inquiries via chat and phone while keeping every interaction calm, clear, and helpful.

In my Administration & Sales Support role at Pand'or, I managed customer inquiries through chat and phone, provided prompt product information, and supported order processing. I also resolved complaints and concerns while maintaining high satisfaction, and I drove additional revenue through proactive upselling and cross-selling.

I bring strong administrative discipline from daily work like email management, data entry, and maintaining accurate records of customer interactions and order processing data. I’m also comfortable using tools like Microsoft Office, Google Workspace (Docs, Sheets, Gmail), WhatsApp Business, Canva, and Zoom.

Before that, I built a service mindset through hospitality experience at Mövenpick Hotel and frontline customer service as a Barista at CanNgopi, where I learned to manage multiple tasks during peak hours. Even in my academic project at Pradita University, I practiced customer communication and promotional campaigns—work that reinforced my drive to support customers while helping teams grow.