Nova Purnama
@novapurnama
I shape hospitality experiences through guest relations, administration, and teaching.
IndonesiaWhat I'm looking for
I've supported hospitality operations at Sol Beach House Benoa Bali, REVĪVŌ Wellness Resorts, Grand Mirage Resort Bali, and Nusa Dua Bali Tours, covering guest relations, front office, reservations, administration, and executive secretarial work.
I'm also a Hospitality Teacher at SMKS Ma'arif Terpadu, bringing practical industry knowledge into training. My background includes hotel management, customer service, teamwork, leadership, company secretarial work, and French language teaching.
Experience
Work history, roles, and key accomplishments
Taught hospitality subjects at a vocational high school, sharing industry knowledge and experience with students.
Provided executive secretarial support, handling administrative tasks and contributing to hotel management operations.
Worked in front office operations at a wellness resort, handling guest services and administrative duties.
Managed front desk operations, providing customer service and handling reservations at a resort.
Handling tour & reservation operational, responding Guest Inquiry, Create new booking, confirming, cancelation.
Provided executive secretarial support for a MICE (Meetings, Incentives, Conferences, Exhibitions) company.
Prepare Report, managing administrative, correspondence
Worked in finance department, handling financial tasks and supporting operations.
Teaching French Language For beginner Purposes
Guest Relations Officer
Hospitality Industry
Experienced Guest Relations Officer with a demonstrated history of working in the hospitality industry.
Education
Degrees, certifications, and relevant coursework
Universitas Pendidikan Indonesia
Master of Tourism Study, Tourism
2023 - 2023
Grade: 3,7
Activities and societies: student
Pursuing master's degree in tourism management. Active in academic research in the hospitality and tourism sector
Universitas Pendidikan Indonesia
Bachelor of Education, Education
2006 - 2011
Pursued a Bachelor of Education degree in Education from 2006 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
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