Open to opportunities

Krisma Dewi

@krismadewi

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Guest-focused hospitality professional skilled in reservations, front office operations, and guest relations.

Indonesia

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What I'm looking for

I seek a guest-focused role in a collaborative hospitality or healthcare environment where I can apply reservations and front-office expertise, contribute to high guest satisfaction, and grow into operational responsibilities.

I am a hospitality professional with strong front-office, reservation, and guest-relations expertise developed across hotels and hospital admission desks. I consistently manage reservations, guest communications, and administrative systems (VHP PMS, MS Office) while coordinating cross-departmental teams to deliver personalized service and high satisfaction.

My background includes promotion to Reservation Agent, experience resolving guest issues, maintaining accurate records and reports, and supporting operational planning. I hold a Bachelor in English Literature (GPA 3.91/4.00) and bring event organization, liaison, and public-speaking experience to roles that value service excellence and efficient operations.

Experience

Work history, roles, and key accomplishments

Current

Reservation Agent

Current

Ametis Villa Bali

Jan 2025 - Present (1 year)

Manage guest reservations across phone, email, and online platforms, maintain accurate VHP PMS records, prepare daily operational reports, and coordinate with front office and sales to optimize arrivals and room allocation.

VHP PMS Upselling Daily Forecasting Report Preparation

Current

Butler Operator

Current

Ametis Villa Bali

Sep 2023 - Present (2 years 4 months)

Served as the primary communication bridge between guests and the butler team, managed guest records and reports, and coordinated cross-departmental arrangements to ensure personalized service and high satisfaction.

Guest Relations VHP PMS Reporting Administrative Support

Admission Front Office

Garbamed Hospital

Jan 2021 - Aug 2023 (2 years 7 months)

Welcomed patients, registered and verified insurance details, maintained patient records in the hospital information system, and coordinated with clinical teams to streamline admissions and discharges.

Patient Registration Insurance Verification Data Privacy Scheduling

Daily Worker

Ossotel Legian

Apr 2016 - Apr 2021 (5 years)

Handled guest complaints, managed housekeeping task sheets and inventories, prepared departmental reports and P&L cost data, and maintained lost & found and maintenance work order processes.

Inventory Management Reporting Lost & Found

Education

Degrees, certifications, and relevant coursework

Dhyana Pura University

Bachelor Degree, English Literature

2017 - 2021

Grade: 3.91/4.00

Activities and societies: Exchange program with Heilbronn University (one semester); Event organizer for Fashion Show Undhira; Event committee for Student Seminar on English Language and Literature; Guide for Rangsit-Undhira Edutourism Camp; Organizing Committee for UNDC 2019.

Completed a Bachelor Degree in English Literature with a 3.91/4.00 GPA and participated as an international student in an intrapreneurship exchange program with Heilbronn University for one semester.