I seek a hospitality or administrative role where I can apply language, reservation, and guest-relations skills, grow professionally, and contribute to a service-oriented team.
LAOpen to opportunities
Lupita Darman Angelika
@lupitadarman
Customer-focused hospitality professional skilled in reservations, service, and administration.
IndonesiaWhat I'm looking for
I am an English Literature graduate with practical experience across hotel reservations, customer service, and administrative support. I bring strong guest communication skills and the ability to manage reservation systems accurately.
In hospitality, I handled reservations, coordinated with Front Office and Housekeeping, and managed guest requests and wake-up call services while preparing daily reservation reports. I maintain clear, professional communication to ensure guest satisfaction.
My administrative experience includes receiving calls and mail, preparing correspondence and procurement documents, tracking orders, and coordinating with Finance and Marketing to ensure timely deliveries. I also have barista experience managing orders, cashier transactions, and beverage preparation to quality standards.
I work well in fast-paced service environments, adapt quickly, and prioritize teamwork, time management, and continuous learning to support operational efficiency and positive guest experiences.
Experience
Work history, roles, and key accomplishments
NT
Current
Guest Relations Officer
Novotel Tangerang
Dec 2025 - Present (1 month)
Handled guest reservations and inquiries across phone, email and booking platforms, coordinated with Front Office and Housekeeping to ensure room readiness, and produced daily reservation reports to maintain booking accuracy and guest satisfaction.
PI
Barista
PT Sari Coffee Indonesia
Oct 2023 - Dec 2024 (1 year 2 months)
Prepared and served coffee and food to quality standards, managed cashier transactions and daily reporting, maintained store cleanliness, and resolved customer complaints to uphold service quality.
PI
Administrative Staff
PT Togo Steel Industries
Nov 2021 - Jun 2023 (1 year 7 months)
Performed front-desk duties and comprehensive administrative tasks including correspondence, email and phone handling, procurement coordination and PO management to ensure timely orders and vendor communication.
PI
Production Operator
PT Victory Chingluh Indonesia
Oct 2019 - May 2020 (7 months)
Operated and maintained trimming machinery, monitored product output to minimize defects, and performed periodic checks to ensure production quality and machine reliability.
Education
Degrees, certifications, and relevant coursework
UP
Universitas Pamulang
Bachelor's Degree, English Literature (Linguistics)
2020 - 2025
Grade: 3.57/4.00
Bachelor's Degree in English Literature with a linguistics concentration, focused on language studies and communication fundamentals; achieved a GPA of 3.57/4.00.
BS
Bonavita Vocational High School
Vocational High School Diploma, Accounting
2016 - 2019
Vocational secondary education in Accounting with practical training in bookkeeping and administrative tasks.
Availability
Open to opportunities
Location
IndonesiaAuthorized to work in
Social media
Job categories
Skills
Reservation ReportingCustomer ServiceCanvaMicrosoft WordMicrosoft ExcelMicrosoft PowerPointEmail Marketing ManagementCashierTime ManagementCommunication AdaptabilityTeamworkVerbal CommunicationComputer LiteracyEspressoGmailSteelIndonesian WritingIndonesian GrammarIndonesian SlangEnglish LanguageEnglish CommunicationEnglishEnglish LiteratureEspresso Machine Operations
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