Looking for a job

Nadda Stait

@naddastait

Hardware Technical Support Engineer at IBM supporting Lenovo PCs, resolving complex cases and creating training materials.

Egypt

Message

At IBM, I support Lenovo PC products by troubleshooting desktops, laptops, docking stations, and related software. As a Technical SME, I oversee complex cases, create training materials, mentor colleagues, and maintain SLA compliance.

At Nahdi Medical Co., I operated pharmacy systems and websites and resolved hardware, software, and peripheral issues or escalated them to the relevant departments. In training and projects, I created ERP and invoice system forms, developed a job opportunities website, and analyzed data in Power BI and Tableau.

Experience

Work history, roles, and key accomplishments

Current

Hardware Technical Support Engineer

Current

IBM

Sep 2024 - Present (2 years 1 month)

Provides support for Lenovo PC products, specializing in troubleshooting, diagnosing, and delivering resolution across desktops, laptops, docking stations, and related software. Advanced to Technical SME, mentoring colleagues, creating training materials, overseeing complex cases, and maintaining SLA compliance.

PC Hardware Troubleshooting Technical Support SLA Compliance Mentorship Training Escalation Management

IT Support Specialist

Nahdi Medical Co.

Mar 2024 - Sep 2024 (6 months)

Operated Nahdi pharmacy systems and websites, troubleshooting hardware, software, and other pharmacy peripherals, resolving problems directly or escalating them to concerned departments.

hardware troubleshooting Software Troubleshooting Pharmacy Systems Escalation Management

Education

Degrees, certifications, and relevant coursework

AMIT (Association of Management and Information Technology)

Diploma, SOC Analyst

2025 - 2026

SOC Analyst Diploma from AMIT (Association of Management and Information Technology) from September 2025 to January 2026.

Information Technology Institute (ITI); MCIT

Training Program, Power BI Development

2023 - 2024

Intensive Power BI Development Training Program from Information Technology Institute (ITI); MCIT from November 2023 to March 2024.

DataLink

Trainee, System Development

2023 - 2023

System Developer Trainee at DataLink from June 2023 to August 2023. Created definition forms as part of an ERP and invoice system using Visual Studio Windows Forms and Microsoft SQL Server.

Canadian International College (CIC)

Bachelor's degree, Information Technology

2019 - 2023

Grade: 3.71 / 4.0

Bachelor's degree in Information Technology from Canadian International College (CIC) with Cape Breton University (CBU) partner certificate. Graduated with a GPA of 3.71/4.0 and ranked 3rd top student.

RadicalX

Intern, Front-end Development

2022 - 2022

Front-end Developer Intern at RadicalX from August 2022 to October 2022. Developed an employment website for companies to post job opportunities using ReactJs and Firebase.