mustafa ashraf
@mustafaashraf1
Driven IT Support Engineer specializing in remote troubleshooting, infrastructure management, and cloud systems.
What I'm looking for
I am an IT Support Engineer with hands-on experience providing L1–L2 support, maintaining IT infrastructure for remote teams, and improving network efficiency. I have supported 50+ remote employees, collaborated with third-party cloud providers, and resolved incidents using ITSM platforms.
I deliver reliable, high-impact technology solutions through strong troubleshooting, documentation, and process improvement skills. My background includes expertise in Active Directory, network monitoring, Microsoft 365/Azure basics, and practical hardware maintenance that keeps teams connected and operations seamless.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Allpro Logistics
Sep 2022 - Apr 2025 (2 years 7 months)
Maintained IT infrastructure for a remote workforce of 50+ employees across multiple branches, improving network efficiency and remote connectivity to ensure business continuity and system reliability.
IT Help Desk Technician
Egyptian Maintenance Company
Feb 2021 - Aug 2022 (1 year 6 months)
Provided L1–L2 support using remote access tools and ITSM (Jira Service Desk/Freshservice), resolved hardware and software incidents, and performed workstation upgrades and imaging to improve performance.
Delivered technical support for internet, TV, and mobile services to hundreds of customers, diagnosing and resolving Wi‑Fi, router, and device issues using remote diagnostics and CRM/ticketing platforms.
Education
Degrees, certifications, and relevant coursework
Arab Open University
Bachelor of Science, Computer Science and Information Technologies
2014 - 2018
Grade: 2.6 GPA
Activities and societies: Relevant coursework: network security practices; offensive security technologies and methodologies workshop; minor in Cyber Security.
Bachelor of Computer Science and Information Technologies with a minor in Cyber Security, covering network security practices and offensive security methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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