Mohamed Hesham

Installed and configured computer hardware, software, systems, networks, printers, and scanners, while also monitoring and maintaining these systems. Provided technical support across the company, responded to service issues, and managed user accounts and permissions with strict data security protocols. Implemented disaster recovery strategies, conducted regular backup operations, and managed syst

Responsible for managing the daily operations and performance of a technical support team, including assigning tasks, monitoring tickets, and providing feedback and coaching. Created comprehensive reports on team performance and customer feedback, while also managing escalated technical issues to ensure customer satisfaction. Analyzed performance data to identify trends and areas for improvement,

Handled tickets for remote and on-site support, setting up equipment for employee use with proper configurations. Investigated and resolved problems by reading technical manuals and conducting computer diagnostics. Resolved technical issues related to network interruptions and evaluated new technologies.

Diagnosed and resolved technical hardware and software issues, providing expert technical advice and leadership. Administered user accounts, permissions, and access rights, maintaining system security. Managed IT inventory, updated software for new functionality, and regularly backed up servers to reduce data loss.

Grade: Good

Studied stenography and cryptography, gaining foundational knowledge in secure communication methods. Explored enterprise software solutions, focusing on their integration for robust information security.