IMIslam Moselhy
@islammoselhy
Resourceful professional with 13 years in engineering and IT support.
EgyptWhat I'm looking for
I am a resourceful and tech-savvy professional with over 13 years of experience in engineering, technical support, and customer service. My journey has equipped me with hands-on knowledge of ELV systems, networking, and equipment troubleshooting. I am known for my clear communication skills and problem-solving abilities, which allow me to thrive in fast-paced environments.
Currently, I am transitioning into the IT support field, eager to contribute to a collaborative IT team while gaining deeper experience in help desk support and technology projects. My background includes roles such as Directional Drilling Engineer and Medical Equipment Engineer, where I provided real-time support and ensured compliance with safety standards. I am committed to leveraging my skills to enhance operational efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Directional Drilling Engineer
Al Ghaith Oil Services
Dec 2023 - Present (1 year 7 months)
Operated MWD equipment, analyzed data for drilling operations, and provided real-time support. Supported field staff with tech issues and ensured compliance with safety standards.
Medical Equipment Engineer
Thebes Medical Center
Jan 2022 - Present (3 years 6 months)
Installed and maintained ophthalmic surgical systems. Supported surgical operations and ensured proper equipment performance.
Technical Support
Microfilm Egypt
Jun 2021 - Present (4 years 1 month)
Installed and maintained Kodak and Panasonic scanning systems. Provided technical support and troubleshooting for scanner-related issues.
Customer Service Representative
Orange Egypt
Dec 2018 - Present (6 years 7 months)
Delivered front-line customer support for mobile and internet services. Resolved billing and account issues; ensured high satisfaction ratings.
CCTV Installation Engineer
El Arabia Trading & Communication
Feb 2012 - Present (13 years 5 months)
Installed and configured CCTV and attendance systems, including remote access setup.
Education
Degrees, certifications, and relevant coursework
TEThe British University in Egypt
BSc in Electrical and Communication Engineering, Electrical and Communication Engineering
2006 - 2011
Graduated with a Bachelor of Science in Electrical and Communication Engineering. The program was validated by Loughborough University, UK, ensuring a high standard of education.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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