Myisha Feverie
@myishafeverie
Dedicated customer service representative with extensive data entry experience.
What I'm looking for
I am a personable and dedicated customer service representative with extensive experience in customer relations and data entry. My upbeat and positive attitude allows me to establish rapport with clients easily, making me a solid team player. I am relentlessly motivated to maintain customer satisfaction and contribute to company success, which makes me an asset in any role or department assigned.
In my previous role as a Customer Service Supervisor at Liberty Mutual, I was cross-trained in multiple departments, allowing me to understand all company needs and train new employees effectively. I analyzed and updated necessary changes to Salesforce software and processed customer service requests via phone and email support. My ability to customize CRM tools and audit internal data has improved business performance significantly.
Throughout my career, I have developed strong skills in technical support, data entry, and customer service. I have a proven track record of resolving complex customer issues and implementing targeted solutions. My experience in various roles has equipped me with the knowledge and skills to adapt quickly to new projects and contribute positively to team dynamics.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Liberty Mutual
Aug 2020 - Oct 2022 (2 years 2 months)
Supervised customer service operations, cross-training in multiple departments to ensure comprehensive company knowledge and facilitate new employee onboarding. Analyzed and updated Salesforce software, processing customer service requests via phone and email support.
Data Entry/Account Admin Rep
ManPower
Jul 2019 - Aug 2020 (1 year 1 month)
Performed administrative tasks and supported the execution of business solutions, successfully entering and validating data in the company database. Utilized and analyzed data from automated information aggregators to maintain up-to-date database records.
Customer Services Representative
Quantum 3 Media
Jan 2017 - Jun 2019 (2 years 5 months)
Assisted staff in resolving complex customer issues and implementing targeted solutions, cross-training across departments to handle customer service requests via phone, email, and live chat. Documented customer correspondence in CRM to track requests, problems, and solutions.
Education
Degrees, certifications, and relevant coursework
Southern Westchester BOCES
Certified CMA, Medical Assisting
Completed a certification program at Southern Westchester BOCES, focusing on medical assisting. Gained practical skills and theoretical knowledge essential for a Certified Medical Assistant role.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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