Kayla Wilson

I am a personable and dedicated customer service representative with extensive experience in customer relations and data entry. My upbeat and positive attitude helps me establish rapport with clients, ensuring their satisfaction and contributing to the overall success of the company. I am motivated to maintain high standards of customer service and thrive in challenging environments that keep me engaged and on my toes.

Throughout my career, I have developed a strong skill set that includes technical support, creative problem-solving, and efficient data entry. In my role as a Medical Scheduler at Arise/K&J Enterprise, I successfully managed high-volume scheduling and maintained a 98% accuracy rate. I have also liaised with insurance companies to streamline processes, demonstrating my ability to adapt and excel in various roles. My experience as a Customer Service Representative at SKC Inc. further honed my skills in resolving complex customer issues and providing exceptional support across multiple channels.