Muzzammil Ilyas
@muzzammililyas
Patient, solution-oriented remote customer support and sales specialist with 3+ years helping e-commerce brands.
What I'm looking for
I’m a patient, solution-oriented Remote Customer Support Specialist with 3+ years of experience delivering high-quality service for e-commerce brands. I turn routine inbound product questions into sales opportunities through confident upselling and consultative objection handling.
In my roles, I’ve managed high-volume live chat, email, and phone queues while maintaining data integrity in modern CRM systems. I focus on resolving complex order, delivery, and return issues quickly—without losing accuracy.
I’ve proven I can convert conversations into outcomes: at Jamara Home Store, I resolved 50+ daily multi-channel inquiries and processed 10+ weekly returns and replacements via Shopify while coordinating with logistics to minimize escalations. At Spark Hormone Therapy, I managed inbound phone queues, qualified prospective leads, and converted inquiries into clinical service bookings.
I bring a collaborative, conflict-aware approach to support—using ticket management, escalation handling, and empathetic communication to protect customer satisfaction. With certifications like HubSpot Support Hub, I’m committed to continuous improvement and better customer experiences through structured, measurable support.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Jamara Home Store
Jan 2025 - May 2026 (1 year 4 months)
Resolved 50+ daily multi-channel inquiries on electronics specifications, order tracking, and updates. Processed 10+ weekly returns and replacements via Shopify and used cross-selling to convert routine contacts into retail sales.
Sales/Customer Support Rep
Spark Hormone Therapy
Feb 2023 - Jan 2025 (1 year 11 months)
Managed high-volume inbound phone queues by qualifying leads and converting inquiries into clinical service bookings. Used consultative upselling and objection handling to improve account growth while maintaining strong customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Bayero University, Kano
Bachelor of Science, Chemistry
2022 - 2026
Pursued a BSc in Chemistry at Bayero University, Kano, from 2022 to 2026.
Availability
Location
Authorized to work in
Job categories
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