Muzzammil Ilyas

I’m a patient, solution-oriented Remote Customer Support Specialist with 3+ years of experience delivering high-quality service for e-commerce brands. I turn routine inbound product questions into sales opportunities through confident upselling and consultative objection handling.

In my roles, I’ve managed high-volume live chat, email, and phone queues while maintaining data integrity in modern CRM systems. I focus on resolving complex order, delivery, and return issues quickly—without losing accuracy.

I’ve proven I can convert conversations into outcomes: at Jamara Home Store, I resolved 50+ daily multi-channel inquiries and processed 10+ weekly returns and replacements via Shopify while coordinating with logistics to minimize escalations. At Spark Hormone Therapy, I managed inbound phone queues, qualified prospective leads, and converted inquiries into clinical service bookings.

I bring a collaborative, conflict-aware approach to support—using ticket management, escalation handling, and empathetic communication to protect customer satisfaction. With certifications like HubSpot Support Hub, I’m committed to continuous improvement and better customer experiences through structured, measurable support.