Joy Olorundare

I am a proactive customer service professional with over three years of remote support experience across live chat, email, and social platforms.

I consistently exceed performance metrics: at Global Desk Assist I helped improve average response time by 40%, and at NovaReach I handled 60–80 daily inquiries while working with Quality Assurance to reduce escalations and improve chat templates and FAQs. At Shopify I managed order, payment, shipping, and delivery issue resolution for global customers.

I work comfortably with Zendesk, Freshdesk, Intercom, HubSpot, Google Workspace, and Microsoft Office, and I seek a remote role where I can continue to deliver outstanding customer experiences and drive process improvements across time zones.